ServiceConnect

ServiceConnect is a digital channel that enables quick and simple access to Defence services from outside and inside the Defence network.

ServiceConnect is transforming delivery of services across Defence and will continue to expand as more Defence services are added over time.

Services

ServiceConnect provides simplified access to Defence services and information.

* For security reasons, some forms are only available to users with a valid Defence email address.

Access outside the Defence network

Access ServiceConnect outside the Defence network using the Australian Government Digital Identity system for identity verification. The system uses myGovID, the Australian Government's Digital Identity app.

myGovID is different from myGov. myGovID provides proof of identity when logging in to a range of government online accounts. Whereas a myGov account gives access to online government services in one place.

myGovID can be used to access a myGov account.

Setting up a myGovID

There are 3 steps to set up a myGovID.

  1. Download the myGovID app from the Google Play Store or the Apple App Store to a compatible smart device. Only download the myGovID app from these official app stores as non-genuine versions may be available from other sources.

  2. Open the myGovID app and follow the prompts to enter a full name, date of birth and personal email address.

  3. Verify 2 Australian identity documents, such as a passport or drivers licence. ServiceConnect requires at least a Standard identity strength.

Login steps 

After setting up a myGovID, follow these steps to login to ServiceConnect:

  1. Return to this web page.

  2. Select the 'Continue with Digital Identity' button on this page.

  3. Select myGovID as the identity provider.

  4. Follow instructions on myGovID How to use it.

Access inside the Defence network

Login to the Defence network to access the Defence Intranet. Then search for 'ServiceConnect'.

Support

The help guide provides step-by-step instructions for accessing ServiceConnect outside of the Defence network.

Accessing ServiceConnect help guide (PDF, 372.76 KB)

Support resources, including tips and frequently asked questions, can be found in ServiceConnect after logging in.

For further support with using myGovID use the support links on this page.