About AGSVA – Governance

The AGSVA Governance Board was established in 2017 to provide strategic oversight of AGSVA and to monitor the progress of service delivery business reform and major systems development. In carrying out its role the Board is responsible for:

  • setting the service level charter and key performance indicators; 
  • setting priorities for the processing of security clearances;
  • reviewing and setting vetting fees for all security clearance levels, including the introduction of annual security clearance fees;
  • overseeing the upgrade of AGSVA’s ICT system; and
  • reporting annually to the Secretaries Board.

Membership comprises Senior Executive Service (SES) Band 3 members from:

  • Department of Defence (Chair) 
  • The Attorney-General’s Department
  • Australian Public Service Commission
  • Australian Security Intelligence Organisation
  • Department of Finance
  • Department of Home Affairs
  • Department of Human Services
  • Department of Prime Minister and Cabinet
  • Office of National Intelligence
  • Australian Signals Directorate

Stakeholder Engagement Forum (SEF)

AGSVA’s Assistant Secretary Vetting chairs the Stakeholder Engagement Forum. Membership comprises Senior Executive Service (SES) Band 1 members from the:

  • Attorney-General’s Department
  • Australian Federal Police
  • Australian Security Intelligence Organisation
  • Australian Securities and Investments Commission
  • Australian Taxation Office
  • Austrade
  • Department of Defence
  • Department of Finance
  • Department of Foreign Affairs and Trade
  • Department of Home Affairs
  • Office of National Intelligence
  • Services Australia

AGSVA conducts vetting for security clearances in accordance with the Protective Security Policy Framework (PSPF):

  • Section 12 ‘Eligibility and Suitability of Personnel’
  • Section 13 ‘Ongoing assessment of personnel’
  • Section 14 ‘Separating personnel’ 

In accordance with this policy AGSVA is responsible for:

  • only issuing a security clearance where it is sponsored by an Australian Government entity or otherwise authorised by the Australian Government
  • seeking informed consent from the applicant to collect, use and disclose their personal information for the purposes of assessing and managing their eligibility and suitability to hold a security clearance
  • assessing an applicant’s suitability to hold a security clearance by:
    • considering an applicant’s integrity: maturity, trustworthiness, honesty, resilience, tolerance and loyalty,
    • conducting the prescribed minimum personnel security checks, and
    • resolving any doubt in the national interest

The AGSVA Governance Board endorses the AGSVA Service Level Charter every year. The Service Level Charter describes the agreed vetting service expectations and the mutual obligations that exist between AGSVA and its customers, including:

  • the services to be delivered
  • key performance indicators
  • standards for service delivery
  • governance arrangements
  • the responsibilities of agencies
  • the fees payable for the services
AGSVA Service Level Charter 2021-2022 (PDF 350.74 KB)

AGSVA tracks performance throughout the year to make sure we meet our Key Performance Indicators (KPIs) outlined in the Service Level Charter. The AGSVA Annual Report reports on AGSVA’s performance. Table 1 outlines the KPI outcomes summary for the financial year 2020-21.

AGSVA Key Performance Indicators (KPIs)

Category

Target

Timeliness 1.1. 85 per cent of ePacks issued will be returned by the clearance subject and verified by AGSVA to achieve full compliance within 30 business days. (Shared KPI) Not met

1.2. 80 per cent of routine, non-complex* Baseline cases (excluding cancellations) will be processed within 20 business days or less / Achieve median processing time of 20 business days or less.

Partially met

1.3. 85 per cent of routine, non-complex* Negative Vetting Level 1 cases (excluding cancellations) will be processed within 70 business days or less / Achieve median processing time of 70 business days or less.

Partially met

1.4. 85 per cent of routine, non-complex* Negative Vetting Level 2 cases (excluding cancellations) will be processed within 100 business days or less.

Achieve median processing time of 100 business days or less.

Partialy met

1.5. 80 per cent of routine, non-complex* Positive Vetting cases (excluding cancellations) will be processed within 180 business days or less.

Achieve median processing time of 180 business days or less.

Partially met

1.6. 80 per cent of routine, non-complex* priority Positive Vetting cases will be processed within 90 business days or less.

Achieve median processing time of 90 business days or less.

Not met
1.7. 75 per cent of all phone and email enquiries to AGSVA will be resolved at first contact. Met
1.8. 85 per cent of all phone and email enquiries to AGSVA will be resolved within five business days. Met
Satisfaction 2.1. 85 per cent of sponsors indicate an overall satisfied or better approval rating of AGSVA’s performance in regular customer surveys. Met
2.2. 85 per cent of clearance subjects are satisfied with the vetting process. Met
Quality 3.1. AGSVA will maintain quality management accreditation (such as ISO 9001 certification). Met

Table 1: KPI Outcomes Summary FY 2020-21

AGSVA Annual Report 2020-2021 (PDF 2.44 MB)