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Defence Member and Family Support

For ADF members and their families

1800 624 608

Defence Member and Family Helpline

The Defence Member and Family Helpline 1800 624 608

The Defence Member and Family Helpline is your first point of call for support, information and connection with your community, including your local DMFS team. The Helpline is available 24-7 and is staffed by qualified human services professionals including social workers and psychologists. They can also provide advice on mailing addresses and postal regulations for overseas deployments, and can facilitate the passing of urgent messages to deployed personnel.

You can also email the Helpline on memberandfamilyhelpline@defence.gov.au and receive a response within 24 hours. 

International families

Australian Defence families who are living overseas can contact the Helpline free of charge by calling their country-specific Freecall number from a landline.

International number
Region Helpline number
UK (United Kingdom) 08000512187
North America/Hawaii/Canada 18558093999
Malaysia 1800816443
Papua New Guinea 000861004