Getting ready to defend

24 July 2020

With the Australian Government investing a record $200 billion in Defence capability over ten years, the Queensland business hopes to help Defence meet its requirements and grow their business at the same time.

Wisely is an Australian privately owned company providing end-to-end asset management solutions and professional support services. It has 250 employees with extensive experience servicing large companies.

Superintendent Services, Damien Noon, believes working with Defence takes time, but he’s confident the business is ready.

'We’re still trying to get our toe in, but tendering for some recent opportunities has really opened the door for us,' Mr Noon said.

'We received some really helpful feedback and we now have a better understanding of the expectations, thanks to the feedback Defence gave us. It’s also helped put us on the radar inside Defence.'

Wisely was recently included on the new Defence Support Services (DSS) Panel, supporting the acquisition and sustainment of Defence’s capital equipment and system projects.

Wisely Services Manager, Paul Hannay, is proud of how Wisely has transformed into a reputable service based company and achieved triple ISO certification 9001: Quality Management Systems, AS/NZS 4801 (Occupational Health and Safety Management Systems) and ISO 14001 (Environmental Systems).

'Feedback from our audit process shows that the systems and processes we’ve adopted are best practice in this area, which was a real highlight and reconfirmed to us that we are doing the right things,' Mr Hannay said.

'BHP Billiton is one of our major clients, so it’s not a big leap for us to transition into working for large prime contractors and Defence itself.'

Wisely Asset Management Manager, Noel Zahra, explained that the company’s approach is to integrate closely with its clients to understand their processes and procedures. 'This is to not only provide a service to our clients but to value add to their business in the process. Because we’re privately owned, we really have to rely on our reputation for delivery, so we can commit to everything we say we will do,' Mr Zahra said.

'We decided to join the Australian Industry and Defence Network, where we learnt about the Centre for Defence Industry Capability, who have been fantastic. AIDN gives us a great network of other businesses to work with in the Defence space, and the Centre for Defence Industry Capability has given us some very practical information and assistance.'

'Our adviser from the Centre for Defence Industry Capability gave us direct information about what we were doing well, the types of opportunities in Defence right now, and some context around tenders that was really practical. We think our infrastructure program and project management experience, and SAP delivery, installation and maintenance capabilities are key opportunities for us and Defence,' Mr Zahra said.

Mr Noon added: 'Defence is a long-term opportunity for Wisely, but with the support of AIDN, Defence’s feedback and the Centre for Defence Industry Capability we’re years ahead of where we would be otherwise.'