The Defence Employee Assistance Program (EAP) is a free and confidential coaching and counselling service. Support is available 24/7 to resolve work-related and personal matters.

Face-to-face, video and phone appointments are available.

Services provided by EAP include:

  • Employee counselling
  • Manager support
  • Family counselling
  • Financial coaching
  • Career coaching
  • Conflict support
  • Nutrition and lifestyle
  • Legal Support.

Eligibility

EAP services are provided by Converge International and can be accessed by:

  • Australian Defence Force (ADF) members within the following Service Categories (SERCAT):
    • Members who are dual employed under a formal memorandum of understanding agreement – SERCAT 5 and 6
    • Reservists – SERCAT 2 – 5
    • ADF Gap Year Program – SERCAT 3, 5 and 7
    • Australian Public Service (APS) employees who are force assigned – SERCAT 1
  • ADF Cadets
  • Officers and instructors of ADF cadets
  • APS employees, including employees working within:
    • Department of Defence
    • Australian Submarine Agency
    • Australian Signals Directorate
    • Australian Naval Nuclear Power Safety Regulator
  • Supervisors and managers of the above.
  • Immediate family members of the above, including an employee's spouse or partner, former spouse or partner, child (including adult aged children), parent (including a foster parent, stepparent or guardian), grandparent or grandchild.

Support

Contact EAP to make an appointment or talk to a counsellor.

Phone: 1300 687 327 (1300 OUR EAP)

If calling from outside Australia:

Helplines 

Specialist EAP helplines are available 24/7: