Defence uses Government EasyPay to make it easy for people to make payments to Defence. The phone and online payment solution is a secure platform.

Defence accepts payment of Australian Dollar debts with an invoice value less than $10,000 via the following card payments:

• Visa
• Mastercard
• American Express.

There are no card payment fees.

Note: Visa or Mastercard debit card can function like any credit card but can provide direct access to funds in a deposit or savings account, rather than a line of credit.

When making a payment using any of the card services, a receipt number will be provided.  The transaction will appear on the payee's card statement as ‘Defence Debt Pymt’.

Processing times

Payment needs to reach Defence on or before its due date. Government EasyPay is available 24 hours, 7 days a week. Payments take approximately 24–48 hours to be credited to the account, longer on weekends and applicable public holidays. Amex payments made after 6 pm Sydney AEST, will be processed on the next business day. Visa/Mastercard payments made after 9:30 pm Sydney AEST will be processed on the next business day. All payments made on weekends or on applicable public holidays will be processed the next business day.

Service availability

It is important to be aware that this service may occasionally be unavailable due to technical issues or scheduled maintenance. If there is a need to make a payment during these times, it is recommended to use an alternative payment method listed on the Accounts Receivable Invoice to avoid delays.

Privacy

The payment gateway service provider, ANZ Worldline Payment Solutions via the Government EasyPay Online Service, may request personal information about a credit or debit card holder or digital wallet holder to verify and/or process a transaction submitted by Defence, to:

• send them information about a transaction (for example, a receipt)
• provide Defence or other parties in the payments system with information or reporting on transactions. 

Individuals are entitled under Australian privacy law in certain circumstances to access, and seek correction of, personal information about them held by ANZ Worldline Payment Solutions. To access or update personal information contact ANZ Worldline Payment Solutions. More information about access, data sharing, correction and complaints is in the ANZ Worldline Payment Solutions Privacy Policy.

Security

The protection and security of information provided on Government EasyPay is very important and strict industry standards are applied at all times.

Payment information entered when using Government EasyPay is processed and stored in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). This Standard has been developed by the PCI Security Standards Council which is an open global forum responsible for the ongoing development, enhancement, storage, dissemination and implementation of security standards for account data protection.

The information provided is protected through the use of Secured Socket Layer 128 bit encryption, and the URL in the browser will be 'HTTPS' instead of 'HTTP'. This is because this security feature has been invoked. The browser used may also display a lock symbol on the bottom task bar line to indicate that a secure website is being used.

The storage of payment information on the host server used by Government EasyPay is protected from external networks by the deployment of firewalls and proxy servers.