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Defence Estate Quality Management System (DEQMS)

Project Issue Resolution & Escalation Pathways Guidance

The Project Issue Resolution and Escalation Guidance document details in staged steps the escalation pathways for Estate and Infrastructure Group (E&IG) project related issues. It should be noted that project issues should be resolved where possible at the lowest level. The guidance document includes a detailed workflow and escalation process to assist project stakeholders to collectively resolve issues in a timely manner.

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Last Modified: August 2021
Technical Authority: ESD
Subject Matter Expert: DELM