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The Service Spectrum

What is the ADF Total Workforce Model?

The ADF TWM is a contemporary workforce model that offers a different way of thinking about how our people contribute to capability. The TWM provides Defence with the ability to meet changes in the workforce environment and provide individuals enhanced access to a range of service arrangements.

The ADF TWM features a new structure of Service Categories (SERCATs) and Service Options (SERVOPs) in which people serve, while enabling the ADF to deliver capability. The TWM also offers members a range of ways to serve, giving them options for achieving a work-life balance.


ADF Total Workforce Model

ADF Total Workforce Model

The Service arrangements are described in terms of Service Categories (SERCAT) and Service Options (SERVOP). This Service Spectrum is designed to provide Defence with a cohesive structural mechanism to facilitate member contribution to capability and to enable members to access flexibility during their careers.

Service Categories (SERCATs)

A SERCAT groups members into like service and duty arrangements that share mutual obligations and conditions of service. All members are categorised in a single SERCAT at all times, and these may be combined with SERVOPs.

The seven SERCATs across the Spectrum are:

SERCAT 7 - Members of the Permanent forces rendering full-time service.
The nature of service in SERCAT 7 is characterised by the rendering of full-time service by members of the Permanent Forces. SERCAT 7 represents the maximum service obligation and in return, members in this category receive commensurate conditions of service. Members in SERCAT 7 are afforded career management oversight (e.g. receive performance appraisals, career development and training) and are posted to fill an established position.

SERCAT 6 - Members of the Permanent forces rendering a pattern of service other than full time, who are subject to the same service obligations as SERCAT 7.
The nature of service in SERCAT 6 is characterised by the provision of a flexible service arrangement by members of the Permanent Forces. A flexible service arrangement is defined as anything other than full-time service and is approved under a Flexible Service Determination (FSD). The period or pattern of service may vary depending on the needs of the Service and the member (e.g. days per week, weeks per month or months per year or any combination). Members in SERCAT 6 are subject to the same service obligations as other members of the Permanent Force, including the inherent liability to serve on a full-time basis if required to do so. Remuneration and some conditions of service, may be pro-rated for SERCAT 6. Members in SERCAT 6 are afforded career management oversight (e.g. receive performance appraisals, career development and training) and are posted to fill an established position.

SERCAT 5 - Members of the Reserves who provide a contribution to capability that extends across financial years and who have security of tenure for the duration of their approved commitment to serve.
The nature of service in SERCAT 5 is characterised by having stability in terms of a specific pattern of service and the number of days to be served, in return for a commensurate commitment from the member to render that service. Individual readiness requirements and associated conditions of service may be applied at a Service's discretion. Members in SERCAT 5 will be afforded career management oversight (e.g. receive performance appraisals, career development and training) and will normally be posted to fulfil an established position.

SERCAT 4 - Members of the Reserves who provide a contingent capability at short notice, with their notice to move defined by their Service.
The nature of service in SERCAT 4 is primarily characterised by the provision of capability at short notice, typically through Continuous Full-Time Service (CFTS), with the length of that notice and the duration of service defined by the individual Services. Service in SERCAT 4 imposes additional obligations on members (e.g. Individual Readiness compliance, higher training commitment), and in turn attracts commensurate remuneration. Members in SERCAT 4 may be afforded career management oversight (e.g. receive performance appraisals, career development and training) and are normally posted to fill an established position.

SERCAT 3 - Members of the Reserves who provide a contingent contribution to capability by indicating their availability to serve, or who are rendering service to meet a specified task within a financial year.
Members in SERCAT 3 have indicated their availability to serve, or are rendering service to meet a specified task, generally within a financial year. Individual Readiness requirements and associated conditions of service may be applied at a Service's discretion. Members in SERCAT 3 may be afforded career management oversight (e.g. receive performance appraisals, career development and training) and may be posted to fill an established position.

SERCAT 2 - Members of the Reserve Forces who do not render service and have no service obligation. They are liable for call out.
Members in SERCAT 2 represent the stand by component of the ADF and do not render service. SERCAT 2 members represent a latent capability that the Service Chiefs can call upon as required to provide voluntary service. Members in SERCAT 2 are subject to call out provisions.

SERCAT 1 - Employees of the Australian Public Service (APS) who are force assigned.
SERCAT 1 consists of employees of the Defence APS who have been seconded or attached to the ADF and are force assigned.

Service Options (SERVOPs)

SERVOPs provide the Services with the means to group ADF members who provide needed capabilities where differentiated arrangements are required to achieve capability. The differentiated arrangements could include entry standards, skill levels, remuneration, duty patterns, or any other conditions that may be approved by a Service Chief, in addition to that offered in the Service Categories. A SERVOP may be applicable to more than one SERCAT and, when used, must be in conjunction with a SERCAT.

SERVOP C
Members of the Reserve Forces rendering Continuous Full-Time Service (CFTS).

The nature of service on SERVOP C is characterised by the rendering of Continuous Full-Time Service by a members of the Reserve Forces, for a defined period of time. Members in SERVOP C are generally afforded the same conditions of service to those provided to members in SERCAT 7, dependent on the period of service. SERVOP C may be applied to members serving in SERCATs 3,4 or 5. SERVOP C may also apply to members serving under SERCAT 3 or 5 in a SERVOP G arrangement.

SERVOP D
Members of the Permanent or Reserve Forces who are rendering service to Defence and working for a civilian employer under a formal shared service/employment agreement.

The skills and experience of a member rendering service on SERVOP D are shared between the member's Service and an industry partner. The Defence and civilian employer arrangement is set out in an agreement between the Service and that industry partner. SERVOP D may only be applied to members serving in SERCAT 5 and 6.

SERVOP D Video

SERVOP G
Members of the Permanent or Reserve Forces rendering CFTS in the ADF Gap Year Program.

The nature of service on SERVOP G is characterised by the undertaking of the ADF Gap Year program by members aged between 17-24 years for a period of up to 12 months. Members in SERVOP G are afforded conditions of service similar to those available in SERCAT 7. SERVOP G conditions of employment preclude operational deployment, however, members may participate in domestic exercise programs and Defence Assistance to the Civil Community (DACC) tasks. SERVOP G is only available to new members of the Permanent or Reserve Forces who may serve in SERCATs 3, 5 or 7.

Enablers of the Total Workforce Model

Defence Employment Package
Project Suakin have developed a framework of service categories and options with tailored conditions of service that reflect the capability delivered by ADF members.

ForceNet
ForceNet is a secure e-portal that connects Defence members with their Service, the Defence organisation and each other. ForceNet can now be accessed through the ForceNet mobile app, available for free from Google Play and the App Store. ForceNet is also available through a web browser via desktop and mobile devices. ForceNet is intended to better enable adoption of the Total Workforce Model. Its functionality allows users to access selected ADF information and sites via links, share information, form professional and social groups, view Defence jobs, and importantly, communicate with their unit and colleagues. Visit the ForceNet page.

ForceNet can also directly connect family users with the Service related to their sponsoring Defence member plus the Defence Community Organisation and Defence Families of Australia.

Careers
Project Suakin is working with the Services to optimise, where needed, career management practices, policies, procedures and systems to support the Career Management Agencies with application of the Total Workforce Model.

Transfer
Project Suakin has established straightforward and efficient transfer processes that allow members to move across the Service Spectrum.

Workforce
Project Suakin has contributed to the development of decision support tools to assist the ADF in transitioning its workforce to the service spectrum, including a total workforce resourcing method.