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Division 7: Storage of furniture and effects

6.5.50 Purpose

This Division describes members' eligibility for storage of their furniture and effects at Commonwealth expense.

6.5.51 Period for which storage is provided – general

  1. A member's eligibility for storage at Commonwealth expense starts on the date items are first put into storage.

  2. A member's storage eligibility will be reviewed under section 6.5.63 on the earliest of the following dates.

    1. The date of the member's next removal at Commonwealth expense.

    2. Three years from the date the items were first put into storage.

    See: Section 6.5.63, Review of storage of furniture and effects

  3. If it is reasonable, all furniture and effects stored at Commonwealth expense are stored in the nearest available approved store in the location the member leaves.

6.5.52 Member with dependants

  1. This table describes the storage benefits of a member with dependants who is eligible for a removal at Commonwealth expense.

    Storage benefit
    Item If a residence in the new location is... then the member is eligible for the storage of...
    1. not available all their furniture and effects.
    2.
    1. not available in a suitable size, and
    2. the member finds a furnished or partly furnished residence
    furniture and effects that are not needed in the residence or cannot be housed in it.
    3.
    1. not available in a suitable size, and
    2. the member finds an unfurnished residence that cannot house all their furniture and effects
    the furniture and effects that the CDF considers cannot reasonably be housed in the residence. The CDF must consider both of the following.
    1. The size of home that the member's standard housing benefit applies to. This size is a reasonable limit to use in working out what items are reasonable to store in each of the following storage options.
      1. The residence the member has been allocated or has chosen to rent.
      2. Storage at Commonwealth expense.
      3. Storage at the member's own cost.

      Example: A member is eligible for three- bedroom housing assistance. The member occupies a one-bedroom house. The CDF must consider the size of a three-bedroom home.
    2. Items that are the same as non-portable items in the residence.

    3. Example: Wardrobes, if built-in wardrobes are fitted.
      Related Information: Chapter 7 Part 8 Division 2 section 7.8.9, Rent ceilings – member with dependants
    4. their own home
    1. items of furniture the CDF is satisfied are the same as non-portable items in the home
    2. furniture and effects under the conditions described in Division 4 subsection 6.5.29.1, table item 4.
    5. an inner-city residence ('Defence Choice housing') the furniture and effects the CDF considers cannot reasonably be housed in the residence. The CDF must consider both the following.
    1. The size of home that the member's standard housing benefit applies to. This size is a reasonable limit to use in working out what items are reasonable to store in each of the following storage options.
      1. The residence the member has chosen.
      2. Storage at Commonwealth expense.
      3. Storage at the member's own cost.

      Example: A member is eligible for three- bedroom housing assistance. The member occupies a one-bedroom house. The CDF must consider the size of a three-bedroom home.

    2. Items that are the same as non-portable items in the residence.

    3. Example: Wardrobes, if built-in wardrobes are fitted.
  2. A member will no longer be eligible for storage at Commonwealth expense when these events occur.

    1. They reject the offer of a suitable Service residence.

    2. As a result, they become ineligible to receive temporary accommodation allowance or rent allowance.

      See: Chapter 7
      Part 5 Division 1 sections 7.5.8, Member not eligible (temporary accommodation allowance)
      Part 8 Division 1 section 7.8.6, Member not eligible (rent allowance).

  3. A member is not eligible for storage at Commonwealth expense for items not already so stored if all these conditions apply.

    1. They occupy suitable accommodation.

    2. They are not eligible for a removal under Division 4 section 6.5.29.

    3. They move at their own expense to alternative accommodation in the same posting location.

  4. For storage benefits when a member is posted to a remote location, see Division 4 section 6.5.37.

Persons who can make the decisions under subsection 6.5.52.1, table items 3, 4 and 5, on behalf of the CDF:
An employee of Toll Transitions who performs the duties of:

  • National Relocations Administration Services Manager
  • Regional Relocations Manager
  • Relocation Administration Services Manager
  • Senior Case Manager
Contract Manager Relocation Services
Assistant Director Operations
Director Relocations and Housing


6.5.53 Member with dependants (unaccompanied)

  1. This section applies to a member who meets all the following conditions.

    1. They are a member with dependants (unaccompanied).

    2. They are deployed for six months or longer.

    3. They meet any of the following conditions.

      1. They choose to vacate their accommodation under any of subsections 7.4.23.2, 7.6.38.2, section 7.7.11 or subsection 7.8.31.2.

        See: Chapter 7
        Part 4 Division 3 section 7.4.23, Living-in accommodation on deployment - six months or longer
        Part 6 Division 7 section 7.6.38, Service residence for member on deployment
        Part 7 Division 1 section 7.7.11, Effect on accommodation when a member is deployed
        Part 8 Division 5 section 7.8.31, Rent allowance on deployment

      2. The CDF decides that a member must leave the living-in accommodation under subsection 7.4.23.5.

        See: Chapter 7 Part 4 Division 3 subsection 7.4.23.5, Living-in accommodation on deployment – six months or longer

  2. The member is eligible for storage of the following items.

    1. Storage of their furniture and effects until the member is rehoused after the deployment.

    2. Commercial storage of a vehicle and towable item, while the member is deployed.

      Exceptions:

      1. Where the vehicle or towable item can be stored on base.

      2. Where the member has claimed loss on sale for a vehicle or towable item under section 6.2.4.

6.5.54 Member without dependants

  1. This table describes the storage benefits of a member without dependants who is eligible for a removal at Commonwealth expense. This includes a member posted to a seagoing ship, or an aircraft squadron where they will be liable to serve on a seagoing ship.

    Storage benefits
    Item If the member... then the member is eligible for...
    1.
    1. chooses or is required to live out, and
    2. is eligible for rent allowance
    long-term storage of the furniture and effects that the CDF considers cannot reasonably be housed in the residence. The CDF must consider both of the following:
    1. the size of home that the member's standard housing benefit applies to. This size is a reasonable limit to use in working out what items are reasonable to store in each of the following storage options.
      1. The residence the member has chosen to rent.
      2. Storage at Commonwealth expense.
      3. Storage at the member's own cost.
      Note: The member's rent allowance ceiling is intended to provide assistance with the renting of up to a two-bedroom home.

      Example: A member's rent ceiling provides assistance to rent up to a two bedroom residence. The member chooses to rent a one bedroom house. The CDF must consider the size of a two bedroom home.

    2. items that are the same as non-portable items in the residence.

    3. Example: Wardrobes, if built-in wardrobes are fitted.
      Related Information: Chapter 7 Part 8 Division 2 subsection 7.8.10.3, Rent ceilings – other members
    2.
    1. chooses to live out, and
    2. is not eligible for rent allowance
    no long-term storage of their furniture and effects.
    3.
    1. chooses or is required to live out, and
    2. is eligible for rent allowance, and
    3. is then required to live in
    long-term storage of their furniture and effects for the period of living-in.
    4.
    1. chooses to live out, and
    2. then chooses to live in
    no long-term storage of their furniture and effects for the period of living in.
    5.
    1. is living in, and
    2. is required to move to other living-in accommodation
    long-term storage of their furniture and effects that cannot be housed in their living-in accommodation.
    6.
    1. is deployed for six months or longer, and
    2. either
      1. chooses to vacate their accommodation, or
      2. is directed to vacate their living-in accommodation
    1. storage of their furniture and effects until the member is rehoused after the deployment, and
    2. commercial storage of a vehicle and towable item, while the member is deployed.
    Exception: There is no storage benefit if either of the following circumstances apply.
    1. The vehicle or towable item can be stored on base.
    2. The member has claimed loss on sale for a vehicle or towable item under section 6.2.4.
    See: Part 2 section 6.2.4, Private vehicles – loss on sale
    Related Information: See Chapter 9 Part 6 Division 3 section 9.6.17 for vehicle allowance for members who choose to store their vehicle under other arrangements.
  2. A member without dependants is eligible for temporary storage of necessary items in these circumstances.

    1. While they are waiting for suitable living-in accommodation.

    2. While they are seeking living-out accommodation.

  3. The member is eligible for temporary storage as long as they meet the conditions for temporary accommodation allowance.

    See: Chapter 7 Part 5, Temporary accommodation allowance

Persons who can make the decision under subsection 6.5.54.1, table item 1, on behalf of the CDF:
An employee of Toll Transitions who performs the duties of:

  • National Relocations Administration Services Manager
  • Regional Relocations Manager
  • Relocation Administration Services Manager
  • Senior Case Manager
Contract Manager Relocation Services
Assistant Director Operations
Director Relocations and Housing


6.5.55 Newly enlisted members

  1. A newly enlisted member who is not eligible for a removal is not eligible for the storage of items at Commonwealth expense.

  2. In spite of subsection 1, the CDF may approve storage if satisfied that they cannot store the items with their family.

  3. The eligibility for storage at Commonwealth expense stops when the member becomes eligible for a removal.

Persons who can make the decision under subsection 6.5.55.2 on behalf of the CDF:
An employee of Toll Transitions who performs the duties of:

  • National Relocations Administration Services Manager
  • Regional Relocations Manager
  • Relocation Administration Services Manager
  • Senior Case Manager
Contract Manager Relocation Services
Assistant Director Operations
Director Relocations and Housing


6.5.56 Storage of statutory officer's official Defence vehicle

  1. This section applies to a member whose primary duties are to drive a statutory officer's official Defence vehicle on a regular basis.

    Note: Statutory officers are CDF, VCDF and Service Chiefs.

  2. If the member has less than three garage spaces, they are eligible for the storage of one vehicle at Commonwealth expense so that they can use their vacant garage space to keep the statutory officer's official Defence vehicle at their home.

  3. The member's accommodation is taken to be unsuitable for the purposes of Chapter 7 if any of these situations apply.

    1. It does not have enough garage space for the statutory officer's official Defence vehicle and up to two other vehicles, owned by the member or their dependants.

    2. The garage space for the statutory officer's vehicle cannot be made secure.

6.5.57 Members with own home at posting location

  1. A member living in a suitable own home in the posting location is not eligible for storage at Commonwealth expense.

  2. In spite of subsection 1, the CDF may approve storage if the CDF is satisfied that items of furniture to be stored are the same as non-portable items in their own home.

    Example: A member may wish to store a wardrobe while living in a suitable own home with built-in wardrobes. They could then use the wardrobe on a later posting where built-in wardrobes are not available.

Persons who can make the decision under subsection 6.5.57.2 on behalf of the CDF:
An employee of Toll Transitions who performs the duties of:

  • National Relocations Administration Services Manager
  • Regional Relocations Manager
  • Relocation Administration Services Manager
  • Senior Case Manager
Contract Manager Relocation Services
Assistant Director Operations
Director Relocations and Housing


6.5.58 Storage at a personal location at member's expense

Items in storage at a personal location may remain stored in either of these circumstances.

  1. They are in storage at the member's expense.

  2. The member's next posting would make the member eligible for storage at Commonwealth expense.

Note: The Commonwealth removalist may remove the item to its own approved store with the member's consent.

6.5.59 Charges when removal is deferred

  1. The Commonwealth will continue to pay storage charges for a member whose removal is deferred under Division 4 section 6.5.35. Payment will stop on the earliest of these dates.

    1. The date the removal takes place.

    2. The date a new removal benefit comes about.

    3. The date the member ceases continuous full-time service.

  2. If a removal is deferred because the member has become a member with dependants (unaccompanied), the Commonwealth will continue to pay storage charges while they have that status.

6.5.60 Storage on ceasing continuous full-time service

  1. The Commonwealth will pay for removal of items to the Commonwealth removalist's store if both of these criteria are met.

    1. A member is eligible for removal after ceasing continuous full-time service.

    2. A suitable residence is not available.

  2. The member must pay for all storage charges and related insurance costs from the date of delivery to the Commonwealth removalist's store.

  3. Items already in store at Commonwealth expense at the time of the removal will stay in store at Commonwealth expense until the earlier of these two dates.

    1. The day a residence becomes available.

    2. The date the member ceases continuous full-time service.

  4. When a residence becomes available, the member is eligible to have stored items removed to it within 12 months of ceasing continuous full-time service.

    Exception 1: If the CDF has extended the removal period under subsection 6.5.46.2 table item 3, the member is eligible to have stored items removed at Commonwealth expense during the extended period.

    Exception 2: If subsection 6.5.46.1 table item 3 applies to the member, the member is not eligible for Commonwealth assistance for the cost of removing their stored items under this subsection.

    See: Division 6 section 6.5.46, Removal on ceasing continuous full-time service

  5. When a member's eligibility for storage stops, Commonwealth insurance cover on the stored goods also stops. The member may wish to take out their own cover.

6.5.61 Storage on death of a member with dependants

  1. If a member dies, the dependants may have their furniture and effects removed to and stored in one of these places.

    1. The Commonwealth removalist's store in the member's final posting location.

    2. The relevant location in the table in section 6.5.85.

  2. When accommodation becomes available, the Commonwealth will remove the items to the dependants' residence in that location.

  3. The Commonwealth will pay storage charges for up to six months from the date of death. The CDF may extend this period if satisfied it is reasonable in the circumstances.

  4. When the Commonwealth stops paying for the storage, the items in storage will no longer be covered by Commonwealth insurance cover. The member's dependants may wish to take out their own cover.

  5. The Commonwealth will not pay costs for removal, storage or insurance of furniture and effects that dependants acquire after the death of the member.

    Note: For removal benefits on death of a member with dependants, see Division 11 section 6.5.86.

Persons who can make the decision under subsection 6.5.61.3 on behalf of the CDF:
Contract Manager Relocation Services
Assistant Director Operations
Director Relocations and Housing


6.5.62 Removal to and from a storage facility

  1. The member must pay for removal of furniture and effects to and from storage once they have been stored after a removal and before any later removal at Commonwealth expense. However, the Commonwealth will pay in these circumstances.

    1. If the member's need for the items could not reasonably have been expected when the storage was arranged.

    2. If the member puts some items in storage because they find the house at the posting location too small to fit all of them.

  2. The Commonwealth will not pay for storage of items the member acquires during the posting. However, these items may be included with the other furniture and effects during the next removal.

  3. The member may have furniture and effects in storage at their own cost at the time of posting. The Commonwealth will pay the storage charges from the date of their posting if both of these criteria are met.

    1. The member is eligible for storage at the time of a new posting.

    2. Their eligibility for storage continues under this Division.

  4. The member may have furniture and effects in storage at Commonwealth cost at the time of posting. The Commonwealth will continue to pay storage charges if the items will not be needed at the new location.

  5. The Commonwealth will pay to remove some or all of a member's furniture and effects from storage at the time of a new posting. The posting must be for at least six months after the removal. This table describes what can be removed to different types of housing.

    Removal from storage
    Item If the housing is... then the member is eligible for the removal from storage of...
    1. an unfurnished residence of suitable size all furniture and effects.
    2. an unfurnished residence not large enough to house all furniture and effects items that can be conveniently housed.
    3. a furnished or partly furnished residence items necessary for furnishing the residence.
  6. The CDF may grant a removal of stored items to a different residence, for a member with less than six months to serve in a posting. The move may be to a residence different from those in the table above. The CDF must consider both of these criteria.

    1. The furniture and effects required to occupy the residence.

    2. Whether the removal is cost-effective.

    Example: A member lives in rented furnished accommodation. They have less than six months of a posting left. They are offered a Service residence. The CDF considers that the removal of their furniture and effects from storage to the Service residence is necessary for them to occupy that residence. The CDF also considers it would be cost-effective. The CDF approves the removal.

Persons who can make the decision under subsection 6.5.62.6 on behalf of the CDF:
An employee of Toll Transitions who performs the duties of:

  • National Relocations Administration Services Manager
  • Regional Relocations Manager
  • Relocation Administration Services Manager
  • Senior Case Manager


6.5.63 Review of storage of furniture and effects

  1. The CDF will notify a member in writing when their storage benefit is under review.

    See: Subsection 6.5.51.2, Period for which storage is provided – general

  2. Persons who can make the decision under subsection 6.5.63.1 on behalf of the CDF:
    An employee of Toll Transitions who performs the duties of:

    • National Relocations Administration Services Manager
    • Regional Relocations Manager
    • Relocation Administration Services Manager
    • Senior Case Manager

  3. When notified of a review of their storage benefit, the member may do either of the following.

    1. Request in writing another period of storage at Commonwealth expense.

    2. Have the items removed at Commonwealth expense to their residence.

  4. If the member requests another period of storage, the CDF may do either of the following on the review.

    1. Approve another period of storage of up to three years for the furniture and effects.

    2. Refuse another period of storage of the furniture and effects.

  5. Persons who can make the decision under subsection 6.5.63.3 on behalf of the CDF:
    An employee of Toll Transitions who performs the duties of:

    • National Relocations Administration Services Manager
    • Regional Relocations Manager
    • Relocation Administration Services Manager
    • Senior Case Manager
    Contract Manager Relocation Services
    Assistant Director Operations
    Director Relocations and Housing

  6. The member can choose either of the following actions for items which will no longer be stored at Commonwealth expense under paragraph 3.b.

    1. Continue to store the items at that location, at the member's expense.

      Note: When a member's eligibility for storage stops, Commonwealth insurance cover on the stored goods also stops. The member may wish to take out their own cover.

    2. Relocate the items to the member's residence at Commonwealth expense.

    See also:
    Section 6.5.60, Storage on ceasing continuous full-time service
    Section 6.5.61, Storage on death of a member with dependants

6.5.64 Discretion in special circumstances

  1. The CDF may approve any of the following benefits for a member who is not otherwise eligible under this Division.

    1. Storage at Commonwealth expense.

    2. Removal to and from storage at Commonwealth expense.

  2. Approval under subsection 1 may only be given if the CDF is satisfied that all of the following conditions are met.

    1. The member is not eligible for a benefit for reasons beyond the member's control.

    2. The benefit would be consistent with the purposes of this Division.

    3. The benefit would be a proper use of resources.

Persons who can make the decisions under subsection 6.5.64.1 on behalf of the CDF:
Director General Navy People
Director Navy People Policy and Governance
Director Navy Employment Conditions
Director General Personnel – Army
Director Personnel Policy – Army
Staff Officer Grade 1 – Personnel Policy – Army
Director General Personnel – Air Force
Director Personnel Policy – Air Force
Deputy Director Service Conditions – Air Force

Application to Reservists: Yes, on continuous full-time service.




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