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Division 3: Pet relocation

6.1.20 Purpose

A member may be reimbursed some of the costs of relocating household pets in Australia.

6.1.21 When costs may be reimbursed

  1. A member who pays for the commercial transportation and boarding of one or more household pets may be reimbursed their costs. The CDF must be satisfied that the costs are reasonable.

  2. The CDF must consider all these criteria.

    1. The circumstances of the posting, removal and accommodation of the member and any dependants.

    2. The nature and number of the pets to be relocated.

    3. The arrangements to transport and board the pets.

    4. The availability of discounted transport rates to the member.

    5. Any relevant information the member provides about why they own the animal. This includes information satisfying the CDF that the pets are not owned mainly for commercial or economic purposes.

    6. The time taken for travel between the former and new locations. Only the time taken for travel between posting locations will be considered. This does not include time spent travelling to or from recreation leave between postings.

    Example 1: Costs of the services of a commercial provider of transport for pets. This includes hire of pet containers.

    Example 2: Costs of the commercial boarding or kennelling of pets when the member is on temporary accommodation allowance in the former and new locations. This includes accommodation in a serviced apartment.

    Example 3: Vet fees for sedating a pet when a vet or a transporter recommends sedation during transportation.

  3. Payment under subsection 1 may only be for a service provided by a business that meets all the following requirements.

    1. The business has an Australian Business Number.

    2. The business conducts a business for profit in the transportation or boarding of household pets.

    3. The business is registered or licensed.

      Exception: Where registration or licencing is not required under State or Territory law.

    Non-Example: A member's brother is a licensed plumber and has an Australian Business Number. The member's brother offers to transport the member's dog to the new posting location for $100. The cost of relocating the dog will not be reimbursed to the member because his brother's business is not transporting or boarding household pets.

Persons who can make decisions under subsection 6.1.21.1 and paragraph 6.1.21.2.e on behalf of the CDF
An employee of Toll Transitions who performs the duties of:

  • National Relocations Administration Services Manager
  • Regional Relocations Manager
  • Relocation Administration Services Manager
  • Senior Case Manager

A person working in the Pay and Administration Centre – Victoria who is authorised to manage Defence personnel administration at overseas posts and is not below WO2(E)/APS 5.
Contract Manager Relocation Services
Assistant Director Operations
Director Relocations and Housing

6.1.22 When costs may be reimbursed – member posted overseas

  1. If a member is posted overseas the CDF may reimburse the following costs, if satisfied that they are reasonable.

    1. The commercial transportation of one or more household pets to a location within Australia.

    2. The boarding costs of one or more household pets for the period the member is in receipt of temporary accommodation allowance in the losing posting location.

  2. In deciding whether costs are reasonable, the CDF must consider all the criteria in subsections 6.1.21.2 and 6.1.21.3.

    See: Section 6.1.21, When costs may be reimbursed

Persons who can make decision under subsection 6.1.22.1 on behalf of the CDF
An employee of Toll Transitions who performs the duties of:

  • National Relocations Administration Services Manager
  • Regional Relocations Manager
  • Relocation Administration Services Manager
  • Senior Case Manager

A person working in the Pay and Administration Centre – Victoria who is authorised to manage Defence personnel administration at overseas posts and is not below WO2(E)/APS 5.
Contract Manager Relocation Services
Assistant Director Operations
Director Relocations and Housing

6.1.23 When costs will not be reimbursed

A member is not eligible for reimbursement of their costs in these cases.

  1. When they buy equipment or other items used in transporting or boarding pets.

    Examples: Pet containers, food and drink containers, protective animal clothing.

  2. When the animal transported or boarded is used mainly for economic or business purposes.

  3. When they buy goods or services for a pet's continuing use, including pet containers or vaccination.

  4. When the transportation or boarding of a pet is not provided on a commercial basis.

    See: Subsection 6.1.21.3, When costs may be reimbursed

    Example 1: A member pays a friend or relative to leave a pet in their backyard.

    Example 2: A member pays a friend or relative to transport a pet to the new posting location.

6.1.24 Applying for reimbursement

A member must fill in the approved service provider's form to claim reimbursement. The member can get the form from the approved service provider in their new location.

See: Section 6.0.3, Definitions, for definition of approved service provider

Application to Reservists: Yes, on continuous full-time service.



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Further info

Contact

Toll Transitions

1800 819 167

www.tollgroup.com/tolltransitions

Defence Service Centre

1800 DEFENCE (1800 333 362)

YourCustomer.Service@defence.gov.au