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National Welfare Coordination Centre

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Providing 24/7 support and information for Defence families.
1800 801 026

(Note free call number is only from landline. Calls from mobiles will incur higher costs and charges).


NWCC is a welfare and family support service and is part of the wider Defence family support network. It provides:
  • A free call 24/7 information and referral service for families of deployed Defence personnel;
  • Timely and accurate information; and
  • Reassurance, support and referral to other family support agencies.

NWCC is staffed by trained and experienced service personnel with a wide range of contacts within the Australian Defence Force. Our operators can assist you with:

  • All hours referral to support agencies;
  • Passing urgent information to deployed personnel;
  • Mailing addresses and postal regulations for overseas deployments; and
  • A friendly voice at any time.

When you contact the NWCC, the operator will:

  • Answer your questions OR
  • Direct your query to the appropriate agency to assist you.