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Shock
at DHA’s statements and profits
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Pick
up tips on phone system
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A
TELEPHONE is a valuable and essential office tool, yet most
people only use 20 per cent of the features available to them.
The new Defence Voice Services web site can help you get the
most out of your phone and improve your productivity. It provides
site-specific information such as voicemail instruction and
PABX features.
It is designed to provide as much self-help information as possible
and reduce the frustration of needing to interact with a help
desk for straightforward information and advice.
Answers to most voice-related problems are available on the
web site at http://voice.defence.gov.au
You can find common telephone related information in your own
time, at your own pace, without the need to contact the Defence
Voice Service Centre. This will give you the opportunity to
optimise your voice services information and download the telephone
and voicemail user guides with minimum fuss.
The web site also includes a feedback form to enable Defence
Voice Services to keep the site current with new ideas and information
that is relevant and useful.
If you have any inquiries or ideas regarding the new web site,
complete an evaluation form or contact Defence Voice Services
on 1800 020 623. |
I
WAS reading the DHA Budgeted Financial Statements on the DRN today
and was astounded.
In the preamble I stumbled across this statement: Dissatisfaction
with Defence housing is no longer a retention issue.
I think the author of this document needs to revisit this subject.
I will agree that it has reduced importance as a retention issue,
but to say it is no longer an issue is a straight lie.
Housing has improved, but this does not change the fact that improvement
is still required in both service and standard of housing.
I hear regularly from people that they are having problems with
DHA that are causing great family stress. Causing stress on families
affects decisions that are made when it comes to re-engagement
time.
Added to this is the line I hear from DHA every now and then:
You have nothing to complain about, things are so much better
than 20 years ago.
On top of this insult I find that DHA had an operating profit
of $75 million this financial year.
This is expected to drop next year to a mere $64 million.
I was under the impression that DHA was a non-profit organisation,
therefore this kind of operating profit left me flabbergasted.
With profits of this size the GRS rise we will experience this
year will leave a bitter taste in my mouth.
Can someone from DHA please explain these issues?
FLGOFF Andrew Koop
OIC GES
44WG DET AMB
Offical Response
DHA is fully aware that there is a direct link between the
quality of housing, the services it provides and the retention
of service personnel.
We are also aware that there is always room for improvement. DHA
is addressing this with a three-year program which will outlay
more than $1 billion on the replacement and improvement of houses
for ADF members.
In relation to DHAs financial obligations, it is important
to note that DHA is a government business enterprise and legislation
requires DHA to meet Defence requirements while operating in a
commercial manner.
With regard to DHAs profit, the rate of return on the Commonwealths
investment, flowing from any operating profit, is a modest 5.5
per cent.
DHA is maintained in government ownership to ensure that we deliver
quality service while pricing to Defence is kept at the lowest
levels consistent with a reasonable return on funds.
In 2002-03 the rental increase passed on to Defence was only 1.86
per cent for Group Rent Scheme (GRS) purposes. Contributions under
the GRS are determined by Defence and reflect Defence policy to
move towards recovering 50 per cent of the housing subsidy.
DHA is always willing to listen to any ADF member about ways in
which we can improve our services and encourage them to pursue
any issues with their local Housing Management Centre.
Ken Thornton
Communication Manager, DHA
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