Chain reaction

There is an increasing trend for personnel to bypass the chain of command and internal communications systems and unnecessarily refer issues/complaints in the first instance to higher authorities for resolution.

The issues range from complaints to simply seeking information that is readily available elsewhere.

This action is not normally appropriate, and for reasons of accuracy and efficiency, it is important that such issues are dealt with at the lowest suitable level. Referral of issues/complaints direct to CAF, the Minister’s Office and in some cases even the Prime Minister (particularly by way of e-mail) can substantially delay resolution as the matter is referred back to the appropriate agency/level for investigation and response preparation.

The accumulation of inappropriately directed complaints adds considerably to the Air Force’s administrative overhead.

Therefore personnel are reminded that there is a correct process/chain-of-command and this is to be used by all members at all levels. If in any doubt as to the correct process to be followed personnel should refer their queries through unit administrative staff in the first instance.

While personnel are encouraged to raise issues/grievances, they should not normally be referred outside the chain of command until all internal avenues have been exhausted. In fact it would be very rare, for example, for the Minister’s office to become involved in an issue until such time as the internal review process has been exhausted.

Within Personnel Branch, the Directorate of Personnel Executive Review - Air Force has responsibility for personnel issues/complaints, and administrative staff and commanding officers are encouraged to refer matters for review. The Director is Wing Commander Robyne Green, who can be contacted on (02) 6265 2325 or robyne.green@defence.gov.au.

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