Defence
personnel and their families will benefit from a new agreement
between Defence and the Defence Housing Authority to improve relocation
services, according to Minister Assisting the Minister for Defence
Danna Vale.
Mrs Vale said the agreement, which was signed on December 20,
would lead to a better service for ADF members and their families
by making posting relocations as smooth as possible.
“This agreement puts the relationship on a firm commercial
basis,” Mrs Vale said.
“Defence families can rest assured that the service provided
by DHA is being monitored and evaluated on an ongoing basis.
“The agreement confirms DHA and Defence’s commitment
to members and their families.
“I am pleased with DHA’s new case-management approach
to relocations and I understand that the current peak posting
cycle is going well.”
Services under the new case-managed approach include helping members
find a permanent housing solution in a new locality, cleaning
of service residences on vacation, preparing a movement plan (including
booking of travel and accommodation, calculating and paying entitlement)
and liaising with other service providers, such as Toll Transitions.
Defence continues to hold responsibility for furniture storage.
The first phase of the agreement covers until July 31.
The agreement then has three subsequent phases – to June
30, 2006; June 30, 2008, and June 30, 2010 – with each phase
subject to a performance review before the next phase is agreed.
It provides financial incentives for DHA to provide a high level
of service, and introduces service levels and performance measures
for key elements of the business.
DHA Managing Director Keith Lyon said he was pleased that DHA
had been confirmed as Defence’s provider of relocation services.
“This agreement provides a basis for DHA to fully integrate
the process of helping members to find a home, thus making their
relocation as smooth as possible,” Mr Lyon said.
“I am looking forward to a successful posting cycle and a
supportive relationship with our valued ADF members in the years
ahead.”
