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Assessing in one hour

WITHIN an hour of fire breaking out at Holsworthy last year, the Defence Insurance Office was in top gear and attempting to assess the likely damage to military assets.

Insurance Manager Samantha Zimmerman said assessors were at the scene as soon as the area was declared safe.

Initial damage estimates were in the range of $20-25million but have now been revised downward to about $10-15million.

“A significant component of that will probably be claimable under the insurance policy,” she said.

There was significant disruption at Holsworthy as a result of damage to power and water supplies, creating a range of issues that needed to be addressed immediately.

“That all happens on base, regardless of whether insurance is involved – it’s important those services are restored as soon as possible.

“Our part in these repairs, which have to occur to get the place running again, is to make sure they are fair and reasonable and settled on that basis.”

Insurance office is on the job

 

By Cpl Jonathan Garland
The newly created Defence Insurance Office has faced significant challenges in its first months, with staff working long hours to deal with the aftermath of the Holsworthy and Canberra fires.

All Defence insurance requirements are managed under the new structure, which came into being in November last year.

The Defence Insurance Office formerly existed as the Claims Management Office in the Defence Legal Service.

Assistant Secretary Business Services Di Fielding said the new structure was allowing Defence to better manage its insurance needs.

“To sit passively and pay out a huge premium each year for a relatively small return was not a good way to do business,” she said.

“We now handle all elements of insurance – if we just see the insurance office as a place to deposit a claim, we’re not managing our risk effectively.”

The Insurance Office expects to decrease the size of insurance premiums by more effectively managing the risks for which Defence insures.

“For example, we might not always make a claim, just as you might decide the dent in your car isn’t big enough to pay the excess on your policy.”

“We’re collecting data on the claims we make and what effect those claims have on our premium, so we can make more informed decisions in future.”

“One of the areas we’re looking at now is fire – it’s been signalled to us already that the Holsworthy fire will lead to a re-evaluation of our premium next year.”

In terms of property/contents, Defence funds the first $1million in a year – after this level is reached, claims are lodged with Comcover, with a $50,000 excess on each claim.

Functions of the Defence Insurance Office include claims management against and by Defence, insurance queries, risk management, education and Comcover policy renewal.

Defence has motor, third party property, general liability, directors and officers, aviation liability, aviation noise, marine liability and Defence property contents policies with Comcover.

  • For further information or to report an incident, contact the Defence Insurance Office on 1800 990 900 or at definsurance@defence.gov.au

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