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NHQ–TAS
achieves business nirvana
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CMDR
Ian Dunbabin receives the International Standards Organisation’s
certification, ISO 9001:2000 from the General Manager, Standards
Australia David Crowe.
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Navy
Headquarters Tasmania (NHQ-TAS) has pulled off another first for
Navy. NHQ-TAS has not only been acknowledged for business excellence
[see article page 7 Navy News June 24 2002] at a major awards ceremony
in Sydney, but they put themselves on the path for International
Standards Organisation (ISO) certification.
No other Navy organisation to date, has had its business and visiting
ship support systems ISO 9001:2000 certified. To achieve compliance
NHQ-TAS firstly adopted Business Excellence Australia’s internationally
recognised business excellence framework.
The framework is an integrated leadership and management system
that describes elements essential to obtaining organisational excellence.
It also helps make sense of the myriad of different systems, cutting
through the diverse range of management theories to form one holistic
model for organisational excellence. The framework links to a number
of systems including ISO 9001: 2000, the Balanced Scorecard, Business
Process Re-engineering and Organisational Performance Measurement.
These links provide an umbrella under which all of the programs
can be brought together to form one coherent, cohesive organisational
system. In NHQ-TAS’ case ISO 9001:2000 certification was seen
as the next logical step in attaining that elusive state known as
‘best practice’.
CMDR Ian Dunbabin, Senior Naval Officer – Tasmania said, “This
recognition highlights what can be achieved when the diverse and
significant talents of our ANR personnel are utilised in a cohesive
fully integrated PNF and ANR environment as is the case in Tasmania.”
He also conveyed his appreciation to NAVSYSCOM for their continued
and ongoing support in nurturing and fostering business excellence
strategies.
CMDR Dunbabin congratulated the NHQ-TAS Business Manager, WOWS Harry
Noe (ANR), and the Operations Manager, WOCSM Shane Jones for their
tireless efforts in ensuring that the NHQ-TAS business system and
visiting ship support processes were not only efficient and effective
but also provided a model that others could follow.
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