Getting Paid on Time
You can help Defence to pay you on time. Find out how below or click to view/print an information card entitled "How can I ensure I receive payment on time?"
Invoice requirements
Invoices should be sent to the invoicing address listed on your Defence Purchase Order.
Do not send duplicate invoices unless specifically requested to do so by your Defence contact. When requested to submit a duplicate, ensure it is marked clearly as a DUPLICATE.
Defence Purchasing Card (DPC) statements/ paid account receipts must be sent to the Defence contact officer and clearly identified as PAID.
Defence will return invoices that are NOT correctly rendered according to Defence requirements, for rectification.
To view/print an information card entitled "What is a compliance notice?" click here.
Defence requires tax invoices to be correctly rendered, in accordance with A New Tax System (Goods and Services Tax) 1999, and include the following Defence specific requirements:
- A Defence Purchase Order Number,
- A Defence contact name, telephone number and e-mail address,
- Your invoice number, and
- Description and value of goods/services.
For information on how to prepare invoices for faster processing and the requirements of a correctly rendered tax invoice click here. (scroll to page 2)
Understanding your payment terms
Make sure you understand the terms of your business arrangement with Defence. Terms and conditions are outlined in your contract or Defence Purchase Order.
For payment of your invoice/s the standard terms and conditions of payment are 30 days following receipt of goods or services or a correctly rendered tax invoice whichever is the latter. The exception to this is when goods or services are paid using the Defence Purchasing Card which enables immediate payment for purchases under $5,000.
Following up on your payment
For queries related to invoices or payment you should contact Defence Accounts Payable on:
Telephone: 1300 134 346
E-mail: capc.enquiries@defence.gov.au
When contacting Defence Accounts Payable please have the following information available to quote to the operator:
- Invoice number
- Invoice address
- Defence Purchase Order number
- Date invoice was issued
- Invoice amount
This information will allow the operator to provide advice of the status of your invoice.