Frequently Asked Questions
Can I request my Defence contact pay me with a Defence Purchasing Card (DPC)?
What information do I need to ensure my invoice is correctly rendered?
Defence hasn't paid me yet, should I send another invoice?
Where should I send statements/paid accounts?
How do I know if my invoice has been received?
Why has Defence sent my invoice back to me?
When will Defence pay me?
Under standard payment terms, Defence will pay you 30 days after it has received the goods or services or a correctly rendered tax invoice, whichever is the latter.
Can I request my Defence contact pay me with a Defence Purchasing Card (DPC)?
Some purchases, such as those made through MILIS cannot be paid for using the DPC. If you receive a Purchase Order with a 6 digit MILIS Defence Purchase Order Number, you should supply goods against this Purchase Order, as the DPC cannot be used.
For other transactions, you can request that your Defence contact officer pay you with the DPC for purchases of $5,000 or less for immediate payment.
What information do I need to ensure my invoice is correctly rendered?
In addition to the requirements for a correctly rendered tax invoice outlined in A New Tax System (Goods and Services Tax) Act 1999, when you do business with Defence, you should also include the following information on your invoice:
- A Defence Purchase Order Number
- The name of the relevant Defence Contact Officer, full telephone number and e-mail address
- Your Invoice Number
- description and value of goods/services supplied
Where do I send my invoices?
Send your invoices to the invoicing address listed on your Defence Purchase Order to facilitate payment. Most of the time, invoices sent to the delivery address will have to be forwarded for processing, and this will add to the time it takes Defence to pay you.
Defence hasn't paid me yet, should I send another invoice?
You should not send Defence duplicate invoices unless specifically requested to do so by your Defence contact. All duplicate invoices should be marked DUPLICATE, and should contain identical information to the original invoice (do not change the invoice number or other invoice details).
Where should I send statements/paid accounts?
Copies of statements or paid accounts should be clearly marked as PAID and sent directly to your Defence contact for their records.
How do I know if my invoice has been received?
If you would like to know if your invoice has been received, or get an update on the status of your invoice once received, contact Defence Accounts Payable on:
Telephone: 1300 134 346 or
E-mail: capc.enquiries@defence.gov.au
Why has Defence sent my invoice back to me?
From Defence will return invoices to suppliers that are NOT correctly rendered. A checklist indicating the reason for return of your invoice will be provided with the returned invoice. When you have added the missing information to your invoice, send it back to the Defence address on the checklist for processing.