Opportunity for Improvement Process

Infrastructure Management (IM)

Davis Langdon Certification Services

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Tasks	Responsibility
Step 1 Identify Opportunity for Improvement (OFI)	All Staff
Step 2 Determine timeframe and responsibility to resolve the issue	DCG
Step 3 Identify solution(s)	DCG
Step 4 Implement the solution	DCG
Step 5 Update the Audit Register and OFI Register (if applicable)	DCG
Step 6 Periodically review the Audit and OFI Register	DCG