Joint Health Command

ADF FAMILY HEALTH – QUICK CLAIM GUIDE

NOTE: Navy Health Ltd is currently contracted by Defence to perform all ADFFH claims processing.

How to Claim Medical Benefits

Step 1. Visit general practice and pay for visit.

Step 2. Claim Medicare rebate.

Step 3. Attach Medicare receipt to a Medical Claim Form.

Step 4. Send, fax or email claim to

ADF Family Health
P.O Box 172
BOX HILL, VIC 3128
Fax: 03 9899 4234
Email: adffamilyhealth@navyhealth.com.au

Step 5. Money paid into your account.

How to Claim Allied Benefits

Method 1 – (Electronic Claiming):

Step 1. Visit allied health provider.

Step 2. Provider swipes your ADF Family Health card (if provider has HICAPS machine).

Step 3. Provider paid directly for services (subject to $330 benefit balance).

Step 4. Pay provider any balance owing.

Method 2 – (Manual Claiming):

Step 1. Visit allied health provider and pay for visit.

Step 2. Attach original receipt to an Allied Health Claim Form.

Step 3. Send, fax or email claim to

ADF Family Health
P.O Box 172
BOX HILL, VIC 3128
Fax: 03 9899 4234
Email: adffamilyhealth@navyhealth.com.au

Step 4. Money paid into your account (subject to $330 benefit balance).

Method 3 - (Private Health Insurance Members Only):

If you have private health insurance it is recommended that you claim your treatment from the private health insurance provider first and then claim any remaining amount via one of the above methods.

Please attach a copy of your private health insurers receipt before sending in your manual claim.