Joint Health Command

ADF FAMILY HEALTH – QUICK CLAIM GUIDE

NOTE: Navy Health Ltd is currently contracted by Defence to perform all ADFFH claims processing.

How to Claim Medical Benefits

Method 1

Step 1. Visit general practice and pay for visit.

Step 2. Claim Medicare rebate.

Step 3. Attach Medicare receipt to a Medical Claim Form.

Step 4. Send, fax or email claim to

ADF Family Health
P.O Box 172
BOX HILL, VIC 3128
Fax: 03 9899 4234
Email: adffamilyhealth@navyhealth.com.au

Step 5. Money paid into your account.

Method 2 (Online Claiming)

Step 1 – Visit general practice and pay for visit.

Step 2 – Claim Medicare rebate.

Step 3 – Visit Member Services website.

Step 4 – Scan Medicare receipt.

Step 5 – Follow instructions to upload Medicare receipt.

Step 6 – Money paid into your bank account.

NOTE: When using the Online Claiming method, receipts must be uploaded within 10 days.

How to Claim Allied Benefits

Method 1 – (Point of Sale Claiming):

Step 1. Visit allied health provider.

Step 2. Provider swipes your ADF Family Health card (if provider has HICAPS machine).

Step 3. Provider paid directly for services (subject to $330 benefit balance).

Step 4. Pay provider any balance owing.

Method 2 – (Manual Claiming):

Step 1. Visit allied health provider and pay for visit.

Step 2. Attach original receipt to an Allied Health Claim Form.

Step 3. Send, fax or email claim to

ADF Family Health
P.O Box 172
BOX HILL, VIC 3128
Fax: 03 9899 4234
Email: adffamilyhealth@navyhealth.com.au

Step 4. Money paid into your account (subject to $330 benefit balance).

Method 3 (Online Claiming)

Step 1 – Visit allied health provider and pay for visit.

Step 2 – Visit Member Services website.

Step 3 – Scan original receipt.

Step 4 – Follow instructions to upload receipt.

Step 5 – Money paid into your bank account.