Complaint Resolution (CR) manages the formal grievance processes including ADF grievances referred to Service Chiefs and Chief of the Defence Force, Australian Public Service (APS) Review of Actions, together with acting as the Defence point of contact for the Commonwealth and Defence Force Ombudsman, the Australian Human Rights Commission, the Merit Protection Commission and the Office of the Australian Information Commission (formerly Privacy Commission).
The Director General Values, Behaviours and Resolution, through CR, is responsible to the Chief of the Defence Force (CDF) and the Secretary of Defence for the management of grievance and complaint processes, independently of the chain of command and line management (where appropriate). CR's functions are further articulated in Joint Directive No 1/2006, which is currently under review.
CR comprises permanent and reserve military staff, civilian case officers and support staff.
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