What's New:
DEFGRAM 234/2008 - Amendments to Defence Force Regulations 1952 and changes to the redress of grievance process.
Complaint Resolution (CR) was created as part of the Defence Personnel Executive (now People Strategies and Poliy Group (PSPG)) in 1997 following the Defence Efficiency Review. CR is established to ensure independence in the investigation, review and handling of complaints. CR forms part of PSPG for administrative purposes only and is part of the Fairness and Resolution Branch.
The Director General Fairness and Resolution has overall responsibility for the Complaint Resolution’s management of formal grievance processes including ADF grievances referred to Service Chiefs and Chief of the Defence Force; Australian Public Service (APS) Reviews of Actions, together with acting as the Defence point of contact for the Commonwealth and Defence Force Ombudsman, the Australian Human Rights Commission and the Office of the Privacy Commissioner.
The Director General Fairness and Resolution is responsible to the Chief of the Defence Force (CDF) and the Secretary of Defence in accordance with the terms of Joint Directive No 1/2006. Complaint Resolution acts on behalf of the Director General Fairness and Resolution.
CR comprises permanent and reserve military staff, civilian case officers and support staff.