What's New:
DEFGRAM 234/2008 - Amendments to Defence Force Regulations 1952 and changes to the redress of grievance process
Complaint Resolution (CR) was created as part of the Defence Personnel Executive in
1997 following the Defence Efficiency Review. CR is established to ensure independence in
the investigation, review and handling of complaints.
The Director of CR is responsible to the Chief of the Defence Force (CDF) and the
Secretary of Defence in accordance with the terms of Joint Directive No 1/2006. As such, CR
forms part of the Defence Personnel Executive for administrative purposes only and is part
of the Fairness and Resolution Branch.
The Fairness and Resolution Branch has overall responsibility for the Complaint Resolution Directorate's management of formal grievance processes including ADF grievances referred to Service Chiefs and Chief of the Defence Force; Australian Public Service (APS) Reviews of Actions, together with acting as the Defence point of contact for the Commonwealth and Defence Force Ombudsman, the Human Rights and Equal Opportunity Commission and the Federal Privacy Commissioner.
CR comprises permanent and reserve military staff, civilian case officers and support
staff.