Resolve issues at the earliest possible stage at the lowest possible level.
ALTERNATIVE RESOLUTION IS FAST , FLEXIBLE AND FAIR
Fast - Many disputes have been resolved in days, as opposed to the lengthier formal grievance process.
Flexible - There are many ways to resolve disputes informally and quickly. People using ADR are able to choose a method they are comfortable with - Mediation or Workplace Conferencing.
Fair - Since the solution to the problem is derived and agreed upon by both parties, people feel that they have been treated fairly.
What are the benefits of Alternative Resolutions?
- Flexible
- Less formal
- Voluntary
- The parties retain the decision-making authority
- More confidential
- Saves costs
- Saves time
- Helps to maintain working relationships
- Higher compliance rate
- Agreements are more 'win-win'
- Agreements tend to hold over time
What are the features of Alternative Resolutions?
- The major features of ADR are:
- it reinforces the authority of the chain of command;
- it supports unions' roles, structures and processes;
- it provides users at all levels with a process to resolve issues at the lowest possible level;
- it resolves complaints in a 'safe', flexible timely and cost effective manner; and,
- it is easily accessible with many access points.