Fairness and Resolution Centres (FRCs) provide advice and assistance to all personnel on equity and diversity issues and workplace conflict. FRCs are staffed by Fairness and Resolution Practitioners (FRPs) who are trained and qualified in equity and diversity, dispute resolution, conflict coaching, facilitation, and are nationally accredited mediators. FRCs are located in most capital cities in Australia. Within their regions, the FRCs provide the following services:
Equity and Diversity. FRCs manage the local Equity Adviser Network, provide training and guidance on equity and diversity, incident management and reporting, and assist commanders and managers with the resolution of complex equity issues.
Training. FRCs offer a range of training workshops in equity and diversity, complaint management (Commander, Manager, Supervisor Training); difficult conversations; and negotiation skills; as well as prevention and management of workplace bullying. FRCs are also able to customise training to suit the requirements of commanders and managers for group training needs. For FRC Training Calendars seehttp://www.defence.gov.au/fr/ARE/training.htm
Alternative Dispute Resolution. ADR processes are alternatives to the traditional dispute resolution processes (e.g. Redress of Grievance and Review of Actions) and may be used independently or in conjunction with these traditional processes. FRCs work actively with commanders, managers, supervisors and individuals through the following ADR processes.
Interactive Problem Solving is a confidential process in which an FRP assists a person to examine all aspects of their problem, explore and consider all options for resolution (both formal and informal) and choose an appropriate course of action.
Conflict Coaching is a one-on-one confidential process that assists people gain insights into the way they react to and manage conflict. Conflict Coaches assist their clients to develop the skills and confidence to manage and resolve conflicts on their own. Conflict coaching can be self referred or recommended by management.
Mediation is a confidential and voluntary process in which the participants to a dispute, with the assistance of accredited mediators, identify the disputed issues, develop options, consider alternatives and endeavour to reach an agreement. The mediators have no advisory or determinative role in the outcome of the dispute.
Group Facilitation is a process where a number of individuals (or a workgroup) with common concerns or interests are assisted by ADR practitioners to achieve a common goal or outcome through constructive communication and decision-making, group problem solving or conflict resolution.
FR Centres are located in Canberra, Sydney, Melbourne, Adelaide, Brisbane, Darwin and Perth. The Centres are generally staffed by two Fairness and Resolution Practitioners. Click on the relevant section of the map below to find the appropriate point of contact in your region.
