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Contact Us

General Contacts | Careers and Recruitment | Education and Training | Freedom of Information | Service Records | Military History | Honours/ Awards and Commemorations | Family Support Services | Defence Housing Australia | Defence Personnel | Service Logos/ Badges/ Flags/ Ensign | Capability, Equipment and Technology | Defence and Civil Events | Defence Support | Defence Legal | Publications | Noise Complaints | Commonwealth and Defence Force Ombudsman | Popular Websites

General Contacts
Due to privacy and security issues it is the policy of the Australian Defence organisation not to release contact details of its employees.
Contact Contact Details Reason
Defence National Switchboard
Canberra

1300 333 362 (from Australia)
+61 2 6144 9190 (if calling from overseas)

 
Defence Public Enquiry Line   +61 2 6127 1997 For members of the public requesting information regarding Defence
Defence Media Line   +61 2 6127 1999
Media Inquiry Form
For media organisations requesting information regarding Defence
Contacting a base    1300 333 362 (from Australia)
+61 2 6144 9190 (if calling from overseas)
 
Defence Web Manager    Website Feedback Form
To provide feedback about the Defence Website, including broken links and technical or other web related issues.
Navy Web Manager Navy Website Feedback
To provide feedback about the Navy website, including broken links and technical or other web related issues.
Army Web Manager    Army Website Feedback To provide feedback about the Army Website, including broken links and technical or other web related issues.
Air Force Web Manager    Air Force Website Feedback To provide feedback about the Air Force Website, including broken links and technical or other web related issues.
DMO Web Manager DMO Website Feedback To provide feedback about the DMO Website, including broken links and technical or other web related issues.

Vice Chief of the Defence Force (VCDF) Group Web Manager

VCDF Group Feedback

To provide feedback about the VCDF Group Website, Defence Health Website and Australian Defence College Websites, including broken links and technical or other web related issues.

Entertainment Media Liaison Entertainment Media inquiry Requests for Defence assistance for film, TV, book projects.

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Careers and Recruitment
Information about careers in the Australian Defence Force and how to apply
Contact Contact Details Website
Defence Force Recruiting   13 19 01 http://www.defencejobs.gov.au
Australian Public Service careers at the Department of Defence apscareers@defence.gov.au http://www.defence.gov.au/apscareers/
Australian Defence Force Cadets For detailed information on the Australian Defence Force Cadets scheme, visit the website. http://www.cadetnet.gov.au
Defence Force Work Experience Program defence.workexperienceprogram@defence.gov.au http://www.defence.gov.au/workexperience
Base Visits  Most military bases and Defence establishments do not allow access for members of the public. All visitors are required a visitors pass and are to be escorted at all times.  
The Australian Government Security Vetting Agency (AGSVA)

The Australian Government Security Vetting Agency (AGSVA) is located within the Department of Defence and is the central agency for the processing, evaluating and granting of security clearances for the Commonwealth. The AGSVA conducts clearances for the majority of Government under a fee-for-service model.

http://www.defence.gov.au/agsva/
Security Clearances Defence Security clearances are only provided to employees of the ADO. For questions regarding security clearances please speak to the contact officer in the job advertisement or your local Unit Security Officer.  

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Education and Training
 
Contact Contact Details Website
The Australian Defence Force Academy   ADFA Contact Us

Officer Cadets at ADFA are also undergraduate students of the University of NSW. When they graduate from UNSW@ADFA at the completion of their three or four year undergraduate program, they do so with a fully recognised degree from UNSW.
http://www.defence.gov.au/adfa
Royal Military College RMC Contact Us

The mission of the Royal Military College is to produce officers capable of commanding platoon groups in the Hardened and Networked Army, and to prepare specialist candidates for commissioning.
http://www.defence.gov.au/army/rmc
Australian Defence College +61 2 6266 0611

The ADC comprises three tri-service educational institutions; the Centre for Defence and Strategic Studies (CDSS); the Australian Command and Staff College (ACSC) and the Australian Defence Force Academy (ADFA).
http://www.defence.gov.au/adc
HMAS Cerberus HMAS Cerberus is the Navy's premier training establishment. http://www.navy.gov.au/HMAS_Cerberus
Kapooka Army Recruit Training Centre at Kapooka is the Army’s premier training establishment. http://www.defence.gov.au/army/artc
RAAF Base Wagga No. 1 Recruit Training Unit at RAAF Base Wagga is the Air Force’s premier training establishment. http://www.airforce.gov.au/1rtu

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Freedom of Information 
Defence Freedom of Information (FOI) Directorate provides access to documents under the Freedom of Information Act 1982 , it does not provide general information or answers to questions that are not FOI related.
If your enquiry is not FOI related please call the Defence Public Enquiry line on +61 2 6127 1997.
Contact Website
Freedom of Information
Department of Defence
CP1-6-001
PO Box 7910
CANBERRA BC ACT 2610

Tel : +61 2 6266 2200
Fax: +61 2 6266 2112
email:FOI@defence.gov.au

http://www.defence.gov.au/foi/

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Service Records

Proof of identity or Next-of-Kin relationship is required and all requests require a signature. Due to privacy restrictions, specific regulations apply to the distribution of confidential personnel records.

Contact Contact Details Postal

FOR FORMER SERVING MEMBERS WHO ARE TOTALLY 'SEPARATED' FROM THE SERVICES (ie have left and are not in the reserves)
Medical/health records for former serving members

Army, Navy and Air Force medical/health records are now centralised in Melbourne and the contact details are (note it is Archive not Archives):

Phone: (03) 5258 0675
Fax: (03) 5258 0657
Email: adf.persrecordenquiries@defence.gov.au

Defence Archive Centre
Fort Queenscliff
GPO Box 1932
MELBOURNE VIC 3001

Navy -
Personnel Records RAN

Phone: (02) 6266 5964
Fax: (02) 6266 5851
Email: adf.recordsenquiries@defence.gov.au

Navy and Air Force Personnel Records
Queanbeyan Annex 2
PO Box 7949
CANBERRA BC ACT 2610

Army -
Central Army Records Office

Phone: (03) 5258 0675
Fax: (03) 5258 0657
Email: adf.persrecordenquiries@defence.gov.au

Defence Archive Centre
Fort Queenscliff
GPO Box 1932
MELBOURNE VIC 3001

Air Force -
Personnel Records RAAF

Phone: (02) 6266 5964
Fax: (02) 6266 5851
Email: adf.recordsenquiries@defence.gov.au

Navy and Air Force Personnel Records
Queanbeyan Annex 2
PO Box 7949
CANBERRA BC ACT 2610

Historical service records –
WWI and WW2
National Archives of Australia
Phone: 1300 886 881
E-mail: ww1prs@naa.gov.au
http://www.naa.gov.au
 

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Military History
 
Contact Website
Navy Seapower Centre  http://www.navy.gov.au/History
Army History Unit http://www.defence.gov.au/army/ahu/
Airpower Centre http://airpower.airforce.gov.au/
The Australian War Memorial http://www.awm.gov.au

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Honours/ Awards and Commemorations
 
Contact Contact Details Website
Directorate of Honours and Awards Phone: 1800 111 321 (toll-free within Australia)
+61 2 6266 1050  (overseas)

http://www.defence.gov.au/medals/
Army Combat Badge Application The Army Combat Badge application form can be found on the website http://www.defence.gov.au/army/pupbs/pubs.htm
Latest Honours Announcements   http://www.itsanhonour.gov.au
Australian Flag Protocols   http://www.itsanhonour.gov.au/symbols/flag.cfm
Commemoration Events Information about commemorative events such as ANZAC day celebration is provided by the Department of Veterans Affairs and can be found on the website. http://www.dva.gov.au/commems_oawg/commemorations/Pages/index.aspx

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Family Support Services
 
Contact Contact Details Website
Support to Deployed ADF Personnel and Families 1800 801 026
The National Welfare and Coordination Centre (NWCC) provides a free call 24/7 information and referral service for families of deployed Defence personnel.
Defence Community Organisation DCO offers a broad range of programs and services to help Defence families manage the military lifestyle. These include support from social workers, assistance for partners' education and employment, help with childcare and education for children, assistance for special needs dependants, support for Defence community groups, help during crisis or emergency and assistance for members leaving the ADF. For more information visit the DCO website and for all-hours access to support services email the Defence Family Helpline or call on 1800 624 608. http://www.defence.gov.au/dco
Donations to deployed ADF Personnel/Gifts in Kind Defence does not accept donations for ADF personnel deployed on operations. This is primarily due to the limited distribution means in the area of operations.
Transition Support Services What's my nearest ADF Transitions Centre? http://www.defence.gov.au/transitions/

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Defence Housing Australia
DHA website: http://www.dha.gov.au
Contact Contact Details
National Customer Service Line 139 342 between 8 am and 5 pm Australian EST Monday to Friday
Maintenance Line 139 342 (General maintenance: 08:30 - 16:30 / Emergency maintenance: 24 hours)

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Defence People
 
Contact Website
Defence People Group http://www.defence.gov.au/dpe
Work Health & Safety http://www.defence.gov.au/dpe/ohsc/
Sexual Misconduct Prevention and Response Office (SeMPRO) http://www.defence.gov.au/sempro/
Graduate Development http://www.defence.gov.au/graduates/

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Service Logos, Badges, Flags and Ensign
Under section 83 of the Defence Act 1903, permission must be obtained from the Minister of Defence or delegate to use or wear a Defence emblem (includes an emblem Defence Force or an arm of the Defence Force, a badge, a regimental or other similar distinctive mark, an armlet or an accoutrement), fly or display a Defence flag (includes flag of the Defence Force or an arm of the Defence Force, ensign or a standard).
Contact Contact Details
Navy Requests for permission to use the Navy’s badges/logos/ensign are to be submitted in writing to: 
Brand Manager – Navy
Navy.brand@defence.gov.au
Army Requests for permission to use the Army's rising sun/badges/logos are submitted in writing to: 
Brand Manager - Army
Army.brandmanager@defence.gov.au
Air Force Requests for permission to use the Air Force’s badges/logos/ensign are to be submitted in writing to: 
Brand Manager – Air Force
RAAF.brandmanager@defence.gov.au
Tri-Service Requests for permission to use tri-Service emblems/badges/logos/ensign are to be submitted in writing to:
Brand Manager - Australian Defence Force
ADF.emblems@defence.gov.au

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Capability, Equipment and Technology
 
Contact Contact Details Website
Defence Material Organisation DMO.Communication@defence.gov.au http://www.defence.gov.au/dmo/
Capability Development Group   http://www.defence.gov.au/capability
Navy   http://www.navy.gov.au
Army   http://www.army.gov.au
Air Force   http://www.airforce.gov.au
Defence Science and Technology Organisation   http://www.dsto.defence.gov.au
Unsolicited Promotional Product Offers Phone: 1800 621 783 (toll free in Australia only)
Email: defence.smallbusiness@defence.gov.au
http://www.defence.gov.au/dmo/id/ic/dupg.cfm
Unsolicited Innovative Proposals Scheme Phone: +61 2 6128 6497
email: ctd@defence.gov.au 
http://www.dsto.defence.gov.au/UIP/
Defence Equipment Disposal Office Phone: +61 2 9377 2914
Email: disposals@defence.gov.au
Defence Export Control Office Phone: 1800 66 10 66
E-mail: DECO@defence.gov.au
http://www.defence.gov.au/strategy/deco/default.htm
Capability & Technology Demonstrator Program Phone: +61 2 6128 6497
email: ctd@defence.gov.au 
http://www.dsto.defence.gov.au/ctd/
Chief Information Officer Group (Web Manager) CIOG.CustFeedback@defence.gov.au  http://www.defence.gov.au/cio/

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Defence and Civil Events

The mission of the Australian Department of Defence is to defend Australia and its interests. Defence resources, including equipment and personnel, will be directed to support this mission as first priority.

There are specific occasions, however where Defence may provide assistance to the civil community.

Non-emergency Defence Assistance to the Civil Community (DACC) is the provision of Defence resources, equipment and/or personnel in support of public events within the community.

The provision of DACC will only be considered if the request is consistent with DACC policy and it does not compromise the Defence Mission.

Requests for DACC or for more information contact the regional Joint Operations Support Staff (JOSS).

Contact Contact Details
ACT/Southern NSW   JOSS.ACTSNSW@defence.gov.au
New South Wales   JOSS.NSW@defence.gov.au
Victoria JOSS.SV@defence.gov.au
Tasmania   JOSS.TAS@defence.gov.au
South Australia   JOSS.SA@defence.gov.au
Western Australia JOSS.WA@defence.gov.au
Northern Territory   JOSS.DSNTK@defence.gov.au
North Queensland JOSS.NQ@defence.gov.au
Southern Queensland   JOSS.SQ@defence.gov.au
To contact a JOSS Office call the Defence Switchboard on 1300 333 362 (from Australia)
+61 2 6144 9190 (if calling from overseas)

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Defence Support
 
Contact Contact Details Website
Defence Infrastructure Division Infrastructure Division manages the development, maintenance and disposal of the Defence estate with approximately 374 properties (including 60 major bases), 25,000 assets, and has stewardship over millions of hectares of land embracing five world heritage areas. http://www.defence.gov.au/id
Defence Environment Management Defence recognises that effective environmental management is an important part of successfully undertaking Defence activities and ensuring the long-term sustainability of the Australian Defence Force (ADF) capability and the Defence estate.
This website aims to promote our environmental and heritage vision: 'Defence will be a leader in sustainable environmental management to support the ADF's capability to defend Australia and its national interests'.
http://www.defence.gov.au/environment
Defence Reserves Support Help Line - information for Reservists and Employers about rights, obligations and support services available 1800 803 485 http://www.defence.gov.au/reserves
Personal Administration Services
Human resources, payroll group certificates etc
Defence Service Centre – 1800 333 362
Email: dsc@defence.gov.au
 
Accounts Payable
The Department of Defence Australian Business Number (ABN) is 68706 814 312

Accounts Payable can be contacted on 1300134 346



 
Accounts Receivable Enquiries relating to invoices not yet due should be forward to:
accountsreceivable@defence.gov.au

Enquiries relating to overdue invoices should be forwarded to: debtmanagement@defence.gov.au
 
Marketing / Sponsorship Questions relating to Defence Marketing and/or Sponsorship are to be addressed to the Defence Force Recruiting Marketing Officer via email regional.marketing@dfr.com.au  
Unexploded Ordnance If a UXO item is found DO NOT TOUCH IT. Inform the Police that a possible ammunition item has been found. They will instigate a request for Defence personnel to attend and dispose of the item. http://www.defence.gov.au/uxo/
Exposure to Hazardous Materials If you suspect you have been exposed to a hazardous substance contact the Defence Exposure to Hazardous Substance or Material Inquiry Line on 1800 000 655  
Defence Home Ownership Assistance Schmeme The Defence Home Ownership Assistance Scheme is a home loan subsidy scheme for eligible ADF members. Phone 1300 434 627 http://www.dhoas.gov.au

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Defence Legal
 
Contact Contact Details Website
Defence Legal

Department of Defence
CP2-4-062
Campbell Park Offices
PO Box 7911
CANBERRA BC ACT 2610

Fax: (02) 626 63006

http://www.defence.gov.au/legal/

Court orders for production of documents (e.g. Subpoenas, Notices to Produce or Summonses) are to be served on:

(Please address the document exactly as follows)

The Secretary
Department of Defence
Campbell Park Offices
Northcott Drive
CP2-4-069
PO Box 7911
CANBERRA BC ACT 2610

Fax: (02) 626 63006

Conduct money = $70.00

Cheques for payment of conduct money should be made to "Receiver of Public Monies" and served with the court order.

Directorate of Litigation
Defence Legal
Department of Defence
CP2-4-062
Campbell Park Offices
PO Box 7911
CANBERRA BC ACT 2610

Email: dsgdl.dlit@defence.gov.au

Fax: (02) 626 63006

It is essential that Court Orders served on the Department are correctly addressed and served, and that all of the information available to the public is consistent.

http://www.defence.gov.au/legal/dir_dlit.html

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Publications
 
Contact Details Website
Navy A range of Naval publications is now available through the Navy web site, including the Navy News and SeaTalk. http://www.navy.gov.au/Publications
Army A range of Australian Army publications, including the official Army News, is now available online. http://www.defence.gov.au/news/armynews/
Air Force Air Force News is the official newspaper of the Royal Australia Air Force and is available for viewing online.

http://www.defence.gov.au/news/raafnews/

Science and Technology The Defence Science and Technology Organisation's (DSTO's) latest range of scientific, historical and corporate publications. http://www.dsto.defence.gov.au/publications/
Defence Magazine   http://www.defence.gov.au/defencemagazine/
Defence Library Australian Defence Library, offering information resources focused on the interests of Australian Defence employees (military, reserves and civilian).
http://www.defence.gov.au/library

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Noise Enquiries and Complaints

The Department of Defence works with communities to minimise noise from training operations.

Enquiries about noise (including aircraft noise) from Defence training and operations should be directed to your nearest Defence base.

To call a base, contact the Defence Switchboard on 1300 333 362 (from Australia), or +61 2 61449090 (if calling from overseas) and ask to be connected to your nearest base.

For information about aircraft noise, including Australian Noise Exposure Forecast (ANEF) maps visit www.defence.gov.au/aircraftnoise.

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Commonwealth and Defence Force Ombudsman

The Commonwealth Ombudsman investigates complaints from the general public about the administrative actions of the Department. The Defence Force Ombudsman investigates complaints from serving members, former members and the families of present and former Australian Defence Force members.  Further advice or information is available from the Ombudsman website at http://www.ombudsman.gov.au or by phoning 1300 362 072

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Popular Websites
 
Contact Website
Department of Veterans’ Affairs   http://www.dva.gov.au
Department of Foreign Affairs and Trade   http://www.dfat.gov.au
AUSAID   http://www.ausaid.gov.au
Australian Council for International Development   http://www.acfid.asn.au
Disaster Assist http://www.disasterassist.gov.au
Emergency Management Australia   http://www.ema.gov.au
Aus Tender   http://www.tenders.gov.au  
Defence Health    http://www.defencehealth.com.au

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If you haven't found what you are looking for on this page you may like to try the A-Z Index or Handy Links

This list has been compiled from frequently asked for contacts and services associated with the Australian Defence Organisation. If you have any suggestions or feedback regarding this list please email your suggestions to the Defence Webmaster InternetWebmaster@defence.gov.au