Planning, Delivery and Completion are the stages of CFI business where the conduct of internal lesson learnt discussions and workshops should occur. These stages have been defined at the high level and align with the business process applied to CFI projects.
A Lesson Learnt Register should be commenced at the beginning of each stage to facilitate the progressive capture of any lesson/observation. It is also encouraged that a lesson/observation discussion be a standing agenda item at Project Monthly Meetings as an additional mechanism to capture lessons/observations with dialogue held by all parties. The outcome of this should then be reflected in the relevant project stage register.
At the conclusion of each stage a Lesson Learnt Workshop should be conducted to analyse the items captured in the register and to discuss any additional observations/lessons. If for the lesson it cannot be determined by the project staff that an action occurred to validate the “learnt” element then this should be escalated to Directorate of Program Assurance (DPA) to commence a quality review and for the application of a process in order to be able to measure the learnt element. Using the Lesson Learnt Workshop Report the team members should recommend a range of Lesson Learnt Actions. To provide guidance on the type of actions the following is provided for project consideration:
The Lesson Learnt and Knowledge Management database has two access points for data entry – the front end being user access where they can insert a lesson or observation and/or upload an item for the library. DPA manages the review process of these inputted items through back end access and they will assess and approve the item for publishing. Once the item is published it will then become an available item within the database under the search parameter.
The Lesson Learnt Database will capture the outcome of the Lessons Learnt Workshops via two methods:
The review process by DPA is critical to validate the items inputted into the database to ensure the content does not make details public that could be deemed confidential, commercial in confidence or airing Branch internal business.
Report Estate Incidents including WHS / Environment
Defence Infrastructure Panel (DIP)
Search a E&IG Product / Service Online
Defence Environment & Heritage Panel (DEHP)
Request Maintenance / Service (web form)
Suite of Contracts (HC/MCC/DSC/MW)
Environmental Management on the Estate
WHS Management on the Estate