Member's Information Guide

Your best source of help is always going to be your personnel administration centre (eg, orderly room, military personnel administration centre (MPAC), unit admin, shopfront etc). These people have specialist knowledge on matters concerning pay and financial conditions of service. If you don’t know how to contact your personnel administration centre, then ask your supervisor for advice.

If you wish to find out something before you approach your administration staff, or just browse the subject of interest, the links below should provide you with all the answers.

• Member's Guide to ADF Pay and Conditions of Service
• ADF Pay and Conditions Manual (PACMAN)

Dispute Resolution

Have you received a decision that you are not happy with?  There are alternative means of dispute resolution available to you. Members of the Australian Defence Force (ADF) have available a number of formal and informal mechanisms to address complaints. In the first instance, members should seek resolution of any complaint at the lowest possible level through normal command channels and administrative arrangements (extract from Defence Instruction (General) Personnel 34-1).

The links below may help you find the easiest way of solving the problem.

• Defence Instructions (General) DI(G) PERS 34–1 Redress of grievance—tri–service procedures.
• Complaint Resolution Agency (CRA) is the sponsor for the above procedures.

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Last Updated: 15 July 2008