Graded Other Ranks Pay Structure (GORPS) – Information for Partners

Where to go if you have any questions or problems

The Privacy Act 1988 prevents Defence from disclosing information regarding a member's pay. However, Defence understands the stress deployment places on families and will make every effort to resolve your problem by providing you with as much general information about your question as is allowable under Australian law.

If you notice a problem with your partner's pay:

1. In the first instance:

Navy and Air Force partners – contact the Defence Service Centre on 1800 333 362, provide your partner's Employee ID number (PMKeyS number) and explain your problem.

• Your problem will be forwarded to the relevant Service response team.

• You will be contacted within 48 hours – quicker response times for urgent problems – and notified of the priority that can be given to your problem.

• If required, formal notification of the problem and resolution will be provided to your partner, as the serving member. In the case of Air Force, you may contacted by your partners unit Administrative Officer.

Army partners – contact your Unit Welfare Officer, as provided in your Partner Deployment Pack.

If unable to contact the Unit Welfare Officer, please contact the Defence Service Centre on 1800 333 362.

2. All partners – If you have been unable to get assistance through the above steps contact the Defence Community Organisation (DCO). DCO staff will assist to identify a unit contact for you.

Other Information

• GORPS
• GORPS – Frequently Asked Questions
• GORPS Information for Members

Last Updated: 3 April 2009