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Distribution and Mailing issues
dfm is available as a free subscription and is automatically
sent out to serving members who have one or more dependants.
For more information about getting the magazine or
issues arising from distribution please select from
the following menu
Service Member
defence family matters automatically goes out to
Defence personnel who have one or more dependants.
We use the PMKeyS database, the Defence employee pay
information system, for the mailing list.
For us to be able to deliver dfm to your correct address,
it is vital that your personal details are up to date
and correct on PMKeyS. This can be changed through
your PMKeyS account or failing that via the form AD150.
If you are separated from your family then you can
have a magazine to their location as well. Email defencefamilymatters@defence.gov.au
listing the subject as Separated. Provide us the address
you want dfm to go to. Once you’re together
again, let us know and we will delete the additional
magazine sent out.
If your PMKeyS address is up to date and you didn't
receive your copy of the magazine at the new address
it the change may have occured between the magazine
going out and the data being provided for the list.
Partner of a Service Member
The uniformed member of your family will automatically
receive the magazine at the address listed against
their PMKeyS address. If this is incorrect please
ask them to check the address is correctly listed
on their PMKeyS account. If it is correct then then
please click on I did not
receive dfm to help us resolve the issue.
If you are separated from the uniformed member of
your family then you can have a magazine sent to your
location. Email defencefamilymatters@defence.gov.au
listing the subject as Separated. Provide us the address
you want dfm to go to. Once you’re together
again, let us know and we will delete the additional
magazine sent out.
Ex-Partner of a Service Member
If your partnership has dissolved but you still wish
to receive the magazine then please email us your
name and address to defencefamilymatters@defence.gov.au
However, if you move house you must let us know by
emailing us your old and new address. If we receive
a returned magazine we will assume you no longer require
it and will remove you from the distribution list.
Family or Friend of a Service Member
We are move than happy to send you a copy of dfm.
Please email us your name and address to defencefamilymatters@defence.gov.au
listing the subject as Family or Friend of a Service
Member. However, if you move house you must let us
know by emailing us your old and new address. If we
receive a returned magazine we will assume you no
longer require it and will remove you from the distribution
list.
Defence Civilian
Please email your name and work address to defencefamilymatters@defence.gov.au,
listing the subject as 'Defence Civilian.' However,
if you move location you must let us know by emailing
us your old and new address. If we receive a returned
magazine we will assume you no longer require it and
will remove you from the distribution list.
Member of a Defence Related Organisation
We are move than happy to send you a copy of dfm.
Please email us your name and address to defencefamilymatters@defence.gov.au,
listing the subject as Member of a Defence Related
Organisation. You may consider having it addressed
to your position as opposed to name so that way you
if you leave the position your replacement will continue
to receive access.
However, if you move location you must let us know
by emailing us your old and new address. If we receive
a returned magazine we will assume you no longer require
it and will remove you from the distribution list.
Reservist
Please email your name, employee ID number, and address
to defencefamilymatters@defence.gov.au,
listing the subject as 'Reservist.' However, if you
move location you must let us know by emailing us
your old and new address. If we receive a returned
magazine we will assume you no longer require it and
will remove you from the distribution list.
I have left the Defence Force
If you have recently left the ADF then your details
should change automatically. However there can sometimes
be a delay of up to two months from your leaving to
our distribution list being amended. If you continue
to receive the magazine after this time please let
email us at defencefamilymatters@defence.gov.au
and we will check your details each issue until they
have been removed from the system.
I no longer want the magazine
If you are a Service Member and you do not want to
receive the magazine in the future please email us
your name, employee ID number, and your address. We
will delete you from the distribution list each time
it is created. Hopefully with your Employee ID we
will be able to remove you from the magazine if you
relocate. However if it does not happen, or you are
still getting the magazine, then email us at defencefamilymatters@defence.gov.au
and let us know.
If you are not a Service Member and no longer wish
to receive the magazine please email us and mention
the fact your are not a Service Member (so we know
which list to check).
I receive multiple magazines addressed to the same
surname at the same address
We try wherever possible to avoid duplication. However
with 28,000 names it’s not always possible.
Each time the list is created we do a sort against
the same surname at the same address, deleting more
than one instance where that occurs. However the information
against Address 1 has to be identical for that to
work. Eg 3 McDuff Street against one name would have
to be exactly 3 McDuff Street against the other name.
If the abbreviation St was used in one of those addresses
we would not automatically delete the duplication.
If you and your partner wish to ensure you won't
duplicate copies of the magazine, then please let
us know. Nominate one of you to be taken off the list
(see I no longer want the magazine).
If in the future, you would like to get back on the
mailing list please contact dfm and let us know.
I did not receive dfm
There are a number of reasons why this could happen.
Are you at a Transient Address?
We cannot deliver the magazine to a transient address.
This includes blocks, ships, live-in-lines, barracks,
rooms, cabins, or messes. The reason is that a high
volume of mail is returned unopened from such addresses
and in order to reduce wasted resources we elected
to only ever send to a residential address or PO Box.
If you have to have a transient address listed against
your PMKeyS account then consider emailing us at defencefamilymatters@defence.gov.au
with the subject as Transient, along with your PMKeyS
number, your current transient address, and nominate
a residential address or PO Box that will be able
to receive the magazine. If you leave that transient
address we will assume you have moved and we will
delete that additional magazine.
Did you change your PMKeyS address in the
last month?
The data used to create the address list is typically
up to four weeks old by the time the magazine starts
arriving in homes. If you changed the address within
that time frame then unfortunately the magazine will
go to that old address. If you miss out please email
us at defencefamilymatters@defence.gov.au
and we will send you your missing copy.
Have you or your partner ever asked not to
receive the magazine?
If you have previously said ‘No Thanks’
to receiving the magazine we will assume you did not
want any future copies. If you wish to receive it
once more let us know at defencefamilymatters@defence.gov.au
and we will delete you from the ‘No Thanks’
register.
Your magazine was returned to us unopened
If you're an automatic recepient if a magazine comes
back to us and the address has not changed we will
assume an error has occurred and delete that address
from the next issue’s distribution list. If
this is in error let us know and we will put you back
on.
If you're not an automatic recepient we have no means
of finding your new address. So unfortunately we will
have deleted you from our distribution list if mail
comes back to us unopened from your last address.
If you wish to be put back on the list then email
us at defencefamilymatters@defence.gov.au
I would like a copy of the current issue and/or
back issues of the magazine
Certainly. Email us which issue/s you are after,
your address and how many you would like to defencefamilymatters@defence.gov.au.
We typically have copies dating back the previous
eight editions. However some issues may have run out.
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