Links and contacts
Defence family support
Childcare
Deployment
Financial and personnel matters
Health
Mental health
Partner education and employment
Veterans and families left behind
Chaplaincy services
Defence family support
Defence Community Organisation
Contact us
Defence Families of Australia (DFA)
A Ministerially appointed advocacy group for Defence families.
1800 100 509
www.dfa.org.au
Defence Special Needs Support Group (DSNSG)
A network of peer support for Defence families with special needs.
1800 037 674
www.dsnsg.org.au
Defence Housing Australia (DHA)
Comprehensive housing services for Defence families.
139 342
www.dha.gov.au
Toll Transitions
Total relocation services for Defence families.
1800 819 167 (24/7)
www.tolltransitions.com.au/defence
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Childcare
Childcare Access Hotline
Find childcare options in your local area.
1800 670 305
Mission Australia Early Learning Services
The childcare provider operating the Defence childcare centres.
1800 757 343 (9 am to 5 pm, Monday to Friday)
www.maearlylearning.com.au
mychild
Search for childcare options in your local area.
mychild.gov.au
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Deployment
Australia Post
Information about postal costs and restrictions during deployments or exercise.
13 76 78
auspost.com.au/personal/defence-mail.html
Global Operations
Outlines the current operations in action overseas or within Australia.
www.defence.gov.au/op
National Welfare Coordination Centre (NWCC)
An information and referral service for the families of deployed ADF members.
1800 801 026 (24/7)
www.defence.gov.au/nwcc
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Financial and personnel matters
ADF Financial Services Consumer Council
Information and videos about managing your finances and creating budgets.
www.adfconsumer.gov.au
ADF Pay and Conditions Manual
Details of pay, conditions and entitlements for ADF members.
www.defence.gov.au/dpe/pac
ADF Service Relief Trust FundsIn cases of short-term financial difficulties or emergencies, ADF members can access loans, grants or welfare services through their Service’s Relief Trust Fund.
Royal Australian Navy Relief Trust Fund
The Army Relief Trust Fund
Royal Australian Air Force Welfare Trust Fund
Australian Taxation Office (ATO)
www.ato.gov.au
Defence Home Ownership Assistance Scheme
Provides payments and allowances for ADF members to assist with home purchase.
1300 4 DHOAS (1300 434 627)
www.dhoas.gov.au
Defence Tax Management Office
Provides members with general information on taxation matters, including Fringe Benefits Tax and its impact on family income.
1800 806 853
taxation.management@defence.gov.au
Family Assistance
Government assistance for families.
136 150
www.humanservices.gov.au/customer/themes/families
Salary Packaging
Information about salary packaging options. Enter employee code A100 to access details for Defence employees.
www.smartsalary.com.au
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Health
ADF Family Health Trial
Trialling provision of free basic healthcare to Defence families.
02 6266 3547
www.defence.gov.au/health/Dependant_Healthcare/i-healthcare.htm
Emergency services
000
Find a GP
Search for a GP in your local area
www.racgp.org.au/findapractice
IMSICK
A health information and referral service for ADF members away from the workplace.
1800 IMSICK (1800 467 425)
www.defence.gov.au/health/contacts/i-imsick.htm
Joint Health Command
Information and factsheets about health and healthcare services for ADF members and their families, including mental health.
www.defence.gov.au/health
Private health insurance information
Australian Government Private Health insurance website.
E-booklet explaining how Medicare and private health insurance work.
There are two private health insurance companies which specialise in providing insurance for Defence families: Defence Health and Navy Health (not restricted to Navy members).
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Mental health
The All Hours Support Line
A 24-hour service for ADF members and their families to access mental health advice and referral.
1800 628 036
+61 2 9425 3878 outside Australia
Mental health factsheets: www.defence.gov.au/health/DMH/i-dmh.htm
beyondblue
A not-for-profit organisation working to address issues associated with depression, anxiety and related disorders in Australia.
beyondblue.org.au
1300 22 4636
Kids Help Line
Free, and anonymous 24-hour telephone and online counselling service for young people five to 25 years old.
1800 551 800
www.kidshelp.com.au
Lifeline
A national 24-hour support line providing crisis support, suicide prevention and mental health services.
131 114
www.lifeline.org.au
Mensline Australia
A national 24-hour service for men, providing support, information or referral by telephone or online.
1300 789 978
www.mensline.org.au
Veterans and Veterans’ Families Counselling Service
Provides counselling and support programs to Australian veterans or peacekeepers and their families.
1800 011 046
www.dva.gov.au/health/vvcs/index.htm
Violence Against Women Helpline
A 24-hour helpline specialising in counselling and referrals for women who experience domestic violence or sexual assault.
1800 200 526
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Partner education and employment
Cracking the code
The Australian Public Service Commission’s Cracking the code – How to apply for jobs in the Australian Public Service.
www.apsc.gov.au
JobSearch
Australia’s largest free jobs website.
www.jobsearch.gov.au
Open Universities Australia
Offering value-added distance learning for Defence employees and their families.
www.open.edu.au/oua/peep
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Veterans and families left behind
Department of Veterans Affairs
133 254
www.dva.gov.au
Including the mental health resource, At Ease.
Legacy
1800 LEGACY (1800 534 229)
www.legacy.com.au
Returned and Services League (RSL)
www.rsl.org.au
Veterans and Veterans’ Families Counselling Service
Providing counselling and support programs to Australian veterans or peacekeepers and their families.
1800 011 046
www.dva.gov.au/health/vvcs/index.htm
The Wellbeing Toolbox
A resource to help former serving members and their families move from military to civilian life
www.wellbeingtoolbox.net.au
Chaplaincy services
Defence Chaplains
Chaplains provide regular support to Defence personnel and their families both at home and in the workplace. Visit the Defence Chaplains website to find out more.
Military Christian Fellowship of Australia
The Military Christian Fellowship supports Christians who work in and around the ADF. Visit the Military Christian Fellowship website for more information.
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