Defence
Service Charter

This Charter...

• Is our commitment to you that we will maintain the highest possible standards of service when you are dealing with us.
• Details the options available if you wish to comment on our performance.

Our Standards...

• Act on a request from the public in a professional and courteous manner.
• Provide accurate information.
• Respect privacy and sensitivities.
• Respond to phone calls, faxes or emails in 2 working days.
• Reply to correspondence within 15 working days.

These service standards apply in our dealings with external customers and within Defence.