Annual Report 2004-05

Defence Service Charter

Defence's mission is to defend Australia and its national interests. By its nature, Defence provides very few services direct to the Australian public; instead it serves all Australians through, and at the direction of, the Government of the day and the Parliament.

The services that Defence does provide include assistance to the civil community (in times of natural disaster), participating in public events, conducting recruiting activities and managing recruitment offices, and responding to a range of correspondence on many Defence issues.

The Defence Service Charter sets out our standards in service delivery. While the service charter is aimed at ensuring quality service to the public, we also apply the standards in our work with our colleagues and other agencies.

Defence reports annually to the Minister for Defence on the extent to which it has met the performance standards relating to the charter. The following is a full account of the report provided to the Minister for 2004-05.

Sections:

• Performance Standards and Monitoring |
• Performance in 2004-05 |