To make an enquiry or complaint about aircraft noise related issues, please use one of the below methods:
Defence bases are busy places so you may need to leave a voicemail message on an answering machine. Please ensure that you leave contact details in order for us to return your phone call.
All enquiries or complaints will be registered and if requested or required, an investigation will be commenced to determine if it was a military aircraft and if it was operating within the relevant procedures and guidelines.
To assist with the investigation, you should clearly give the date and time, your location, and a description of the event that caused you to make the enquiry or complaint. Following the guidelines of our Noise Management process, when you make a noise complaint or enquiry you should receive an initial response within 2 working days. If your complaint requires further investigation, we aim to resolve your case within 28 working days. Should we be unable to resolve your case within 28 working days, you will be kept informed of the progress.
If you have an enquiry based on the progress of your complaint you should contact the base involved in the investigation by phone or email, once again you should receive a response within 2 working days.
If you wish to send your complaint by mail you will receive an initial response within 2 working days once received by the Staff Officer Aircraft Noise/Environment. Please include a telephone number or email address for a faster response.
Please note that inappropriate language will not be tolerated.
You are advised to read the Defence Privacy Statement at www.defence.gov.au/Privacy
If you’re unhappy with how Defence has investigated your enquiry, you can contact the Aircraft Noise Ombudsman.
Defence has signed a Memorandum of Understanding , so that the Aircraft Noise Ombudsman can provide a free, independent service that:
Where possible, Defence will undertake community consultation about significant changes to aircraft types or flying programs which may impact on the aircraft noise experienced by the community. Community consultation may occur through community forums, with local councils, or through a formal Environmental Impact Statement (EIS) process. Opportunities to be involved will be notified through this website.