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Noise Enquiries and Complaints

To make an enquiry about aircraft noise, you should call 1300 DEFENCE (1300 333 362) and ask to be connected to your nearest base

Defence bases are busy places, you may need to leave a message on an answering machine so that we can return your phone call. Alternatively, you may write to your local base, addressing your letter to the Base Command Post.

If you make an enquiry, your enquiry will be recorded and an investigation will be commenced to determine if it was an Air Force aircraft, and then to determine if Air Force was operating within relevant procedures and guidelines.

To assist with the investigation, you should clearly give the date and time, your location, and a description of the event that caused you to make the enquiry. Please note that inappropriate language will not be tolerated.

Aircraft Noise Ombudsman

If you’re unhappy with how Defence has investigated your enquiry, you can contact the Aircraft Noise Ombudsman.

Defence has signed a Memorandum of Understanding , so that the Aircraft Noise Ombudsman can provide a free, independent service that:

  • reviews the handling of complaints or enquiries about aircraft noise;
  • monitors and reports on the effectiveness of community consultation processes relating to Aircraft Noise undertaken by Defence;
  • monitors and reports on the effectiveness of the presentation and distribution of aircraft noise-related information; and
  • provides targeted reviews of specific aspects of Aircraft Noise management as requested by Airservices and Defence.

Community Consultation

Where possible, Defence will undertake community consultation about significant changes to aircraft types or flying programs which may impact on the aircraft noise experienced by the community. Community consultation may occur through community forums, with local councils, or through a formal Environmental Impact Statement (EIS) process. Opportunities to be involved will be notified through this website.

Exercise and Training Area

To view current Air Force exercises and major training activities visit the Air Force website.

To view current Army exercises and major training activities visit the Army website.

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