AGSVA
The AGSVA values and welcomes feedback from our customers as a means of helping us enhance our service delivery. If you would like to provide feedback on the AGSVA processess or operations you can do so here agsva.crm@defence.gov.au.
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Contact Us
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AGSVA
Client Service Centre
All security clearance/vetting enquiries.
1800 640 450
securityclearances@defence.gov.au -
Operating hours:
Monday - Friday 8:30am - 5:00pm (EST) -
Agency Security Managers
Agency Security Managers can access forms by logging into the: AGSVA secure site Agency Security Managers requiring access to the AGSVA secure site should contact the AGSVA Customer Relationship Managers :
02 6266 3976
agsva.crm@defence.gov.au -
Defence and Defence Industry Security officers
Security officers in Defence Industry Security Program (DISP) organisations can use their existing DOSD login to access the security clearance forms. Security officers without DOSD access should contact their local DSA regional office. Defence security officers can access the forms through the AGSVA intranet site or the Defence Security Portal. -
New Customers
The first point of contact for agencies new to the AGSVA are the Customer Relationship Managers:
02 6266 3976
agsva.crm@defence.gov.au
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E-Pack system weekly maintenance
Please be advised that the Australian Government Security Vetting Agency (AGSVA) will be undertaking critical backup and maintenance of the E-Pack system every Saturday evening between 11pm and 12am (EDT).This maintenance is vital to ensure the AGSVA continues to offer our customers the best service possible.
During maintenance users will be unable to access the E-Pack System. We have timed the work to occur when it is likely to cause the least disruption to users and apologise for any inconvenience.