Department of Defence

AGSVA

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E-Pack
Gold Standard Proof of Identity
  • Contact Us

    • AGSVA
      Client Service Centre


      All security clearance/vetting enquiries.
      1800 640 450
      securityclearances@defence.gov.au
    • Operating hours:
      Monday - Friday 8:30am - 5:00pm (EST)
    • Agency Security Managers
      Agency Security Managers can access forms by logging into the:
      AGSVA secure site Agency Security Managers requiring access to the AGSVA secure site should contact the AGSVA Customer Relationship Managers :
      02 6266 3976
      agsva.crm@defence.gov.au
    • Defence and Defence Industry Security officers
      Security officers in Defence Industry Security Program (DISP) organisations can use their existing DOSD login to access the security clearance forms.
      Security officers without DOSD access should contact their local DSA regional office. Defence security officers can access the forms through the AGSVA intranet site or the Defence Security Portal.
    • New Customers
      The first point of contact for agencies new to the AGSVA are the Customer Relationship Managers:
      02 6266 3976
      agsva.crm@defence.gov.au
  • E-Pack system weekly maintenance
    Please be advised that the Australian Government Security Vetting Agency (AGSVA) will be undertaking critical backup and maintenance of the E-Pack system every Saturday evening between 11pm and 12am (EDT).

    This maintenance is vital to ensure the AGSVA continues to offer our customers the best service possible.

    During maintenance users will be unable to access the E-Pack System. We have timed the work to occur when it is likely to cause the least disruption to users and apologise for any inconvenience.


Australian Government Security Vetting Agency © 2011