AGSVA
AGSVA advises that E-Pack2 will be unavailable on Sunday 1st April 2012 from 12.01am - 4.00am whilst routine maintenance is performed.
Users will be unable to log in, submit or print their E-Packs during this time. For further information please contact the AGSVA Client Service Centre on 1800 640 450.
The Australian Government Security Vetting Agency (AGSVA) is located within the Department of Defence and is the central agency for the processing, evaluating and granting of security clearances for the Commonwealth. The AGSVA conducts clearances for the majority of Government under a fee-for-service model.
A security clearance process is conducted to ensure that an individual is both eligible and suitable to be granted, as well as maintain, a security clearance. A clearance is basically an inquiry into and corroboration of a person’s background, character and personal values. AGSVA will make the decision about granting a security clearance in accordance with the standards identified in the Australian Government Protective Security Policy Framework.
All clearances granted by AGSVA are portable across all agencies (excluding exempt agencies). This single, consistent approval has improved the clearance process by:
- providing one clearance that is effective across government;
- removing inconsistencies between previous clearance processes; and
- increasing the efficiency for all parties.
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Contact Us
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AGSVA
Client Service Centre
All security clearance/vetting enquiries.
1800 640 450
securityclearances@defence.gov.au -
Operating hours:
Monday - Friday 8:30am - 5:00pm (EST) -
Agency Security Managers
Agency Security Managers can access forms by logging into the: AGSVA secure site Agency Security Managers requiring access to the AGSVA secure site should contact the AGSVA Customer Relationship Managers :
02 6266 3976
agsva.crm@defence.gov.au -
Defence and Defence Industry Security officers
Security officers in Defence Industry Security Program (DISP) organisations can use their existing DOSD login to access the security clearance forms. Security officers without DOSD access should contact their local DSA regional office. Defence security officers can access the forms through the AGSVA intranet site or the Defence Security Portal. -
New Customers
The first point of contact for agencies new to the AGSVA are the Customer Relationship Managers:
02 6266 3976
agsva.crm@defence.gov.au
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E-Pack system weekly maintenance
Please be advised that the Australian Government Security Vetting Agency (AGSVA) will be undertaking critical backup and maintenance of the E-Pack system every Saturday evening between 11pm and 12am (EDT).This maintenance is vital to ensure the AGSVA continues to offer our customers the best service possible.
During maintenance users will be unable to access the E-Pack System. We have timed the work to occur when it is likely to cause the least disruption to users and apologise for any inconvenience.