Brief for New Arrivals

The Australian Defence Force Personnel Centre- Canberra (ADFPC-C) is the administrative support unit for all Army and Air Force personnel posted to the ACT region, other than members of formed and self-administering units, eg 28SQN, 34SQN, 462SQN, AFG and DSD. With the exception of ADFA and RMC we conduct their administration for pay and leave purposes only. ADFPC-C is responsible for a wide range of administrative support including inwards clearance procedures and pay-related matters. Navy personnel in the region are administered by HMAS HARMAN. However, some of the information in this guide will be of benefit to Navy members.

Formed in 1998, the ADFPC-C evolved from the amalgamation of three military administrative organisations: Army Local Administration, RAAF Support Unit-Canberra and Navy Pay & Accounts Office. The amalgamated unit was initially known as the Defence Personnel Centre-Canberra. The current title was adopted in 2000. ADFPC-C is an element of the Defence Support Group (DSG) formally known as Corporate Services and Infrastructure Group (CSIG) and was civilianised in November 1999. The only uniformed member is the Commanding Officer (CO ADFPC-C), who exercises command for administrative and disciplinary purposes as required. CO ADFPC-C is the only approving Officer for staff administered by ADFPC-C for Recognition of Inter Dependent Partnerships, change of Categorisation, AIRN /IR waivers and PY082s for Reunion Travel and Recreational Leave Entitlements.

The aim of this brief is to provide a reference to ADFPC-C arrangements of immediate interest to members posted to the Canberra region. More detailed information, including the range of services provided and contact details (email, phone or fax), is available on our easy-to-use and interactive Intranet site http://intranet.defence.gov.au/dsg/sites/adfpcc. Members are strongly encouraged to visit the website prior to arrival on posting. The Defence Community Organisation also provides a comprehensive 'Welcome Booklet', which includes a wide variety of information for members and their families. The booklet can be obtained by contacting the Family Liaison Officer on (02) 6265 8777. Further information can also be obtained by visiting the Defence Community Organisation website at http://www.defence.gov.au/dco/.

ADFPC-C Location/Contact Details

Location and contact details. ADFPC-C is in the Brindabella Business Park complex approximately 5 km from Russell Offices. A contact list of ADFPC-C personnel is available on the Intranet site or from ADFPC-C BP35-1-092, however members are required to contact their nearest Customer Service Centre for all queries. Their phone numbers and location can be obtained from our Intranet site.

Office hours. Normal business hours are 0830 to 1700, Monday to Friday.

Christmas/New Year. ADFPC-C are on christmas stand down 24 Dec 2007 - 1st January 2008 inclusive.

Inwards clearances. On arrival, members are to report to their nearest Customer Service Centre with all Service documentation to commence inwards clearance procedures.

Dress Uniform is dress-of-the-day during duty hours unless otherwise authorised. For members reporting in while still on leave, if civilian clothing is worn, it should be of a standard commensurate with the standards required in a Mess or Ors Club - clean, in good repair and non-offensive.

Unit Administration

Inwards clearance procedures are simple. Members are required to hand over personal documents to Customer Service Centre staff and deliver medical and dental documents to the appropriate Duntroon Health Centre (DHC) and Russell Health Centre (RHC) . Record of Issues (SQ 64) and Individual Kit Record (EA 30) forms will be delivered to the ACT Defence Clothing Store by ADFPC-C.

On arrival, members are required to complete an 'ADF Personnel Data-PMKeyS AD 150' form relevant to their Service and an Application to Live In, Live Out and Categorisation - AA 157' form. Completion of the categorisation form provides a cross-check to ensure that the losing unit has taken appropriate pay action on the member's departure.

Members posted internally or who change work location are to complete the appropriate section in their PMKeyS Self Service.

Members applying to be categorised as Member with Dependants Unaccompanied (MWD(U)) are to do so prior to arriving in Canberra, in accordance with current policy detailed in PACMAN V2 VOL 1 CHAP 1 PART 3 DIV 2. Applications for Navy personnel are to be forwarded to the PERSO at HMAS HARMAN. For Army and Air Force personnel, CO ADFPC-C is the approving authority. Applications are to be forwarded to ADFPC-C marked for the attention of Executive Cell (BP35-1-089). All applications are to have necessary supporting documentation attached.

All personal administration (applications, etc) submitted for processing through ADFPC-C should, where appropriate, be processed through the member's Directorate or Branch before being dispatched to ADFPC-C.

Security

Fire Orders and Security Standing Orders are held in individual work areas. Members are to familiarise themselves with the contents of these orders on arrival.

Housing

All housing and temporary accommodation enquires, including requests for living-in accommodation, are to be directed to Defence Housing Authority (DHA) staff at 26 Mort St, BRADDON ACT 2612. DHA staff are able to advise the current rates of rental allowance applicable to the ACT and Queanbeyan.

Pay And Allowances

All pay queries are to be directed to the Pay Office within ADFPC-C. Allowance queries associated with relocation are to be directed to DHA.

Resettlement (Career Transition) and Education

ADFPC-C provides comprehensive resettlement, discharge and education services. ADF personnel with school-age children are strongly encouraged to familiarise themselves with the provisions of PACMAN V2 VOL 2 CHAP 8 PART 4 – Education Assistance. This assistance is designed to help children who are having difficulty adjusting to a new environment and whose schooling becomes affected. However, this assistance is only available in the first 12 months in a new locality. For more information regarding policy, contact the Directorate of Entitlements on Narelle Cameron (02) 6266 2950.

Mail

Mail re-direction can be a major administrative problem during the peak posting period, both for individuals and the various Defence registries. To ensure that mail forwarded from their previous location is delivered promptly, members are to ascertain their full postal address (including building, floor and room or workspace location) prior to arrival. With a customer base of over 3000 personnel, ADFPC-C does not have the resources to redirect incorrectly addressed mail.

Clothing Store

The ACT Defence Clothing Store (tel: (02) 6268 8423) is located at the Australian Defence Force Academy. Hours of operation are:

Mon - Fri: 0800 - 1500hrs

For members unable to attend the Clothing Store at ADFA in person, the ACT Defence Clothing Store provides a mobile service as shown below (but please check with the Clothing Store as details may be subject to change):

Messes and Junior Ranks Club

The Officers Mess Canberra and Warrant Officers & Senior Non-Commissioned Officers Mess Canberra are located in Russell 2 (R2). The Last Post Club for Corporals and Junior Ranks is on the ground floor of Russell 3 (R3-G). Membership applications and information about the messes can be found on the ADFPC-C intranet website.

Medical and Dental Treatment

Medical and dental treatment for ADF personnel is provided by CAMU and CADU respectively, whose headquarters are located at Duntroon. CAMU and CADU have a number of sub-units located at Russell (CAMU-R and CADU-R), HMAS HARMAN (CAMU-H), Defence Establishment Fairbairn (CAMU-F) and Duntroon (CAMU-D and CADU-D).

To ensure an even workload across the various medical and dental units, a member's work location determines which CAMU/CADU sub-unit they are to attend:

a. Medical treatment.

b. Dental treatment.

Out-of-Hours

Treatment and Emergency After-Hours Treatment

If physically able, members are to contact CAMU-D or CADU-D (tel: 6275 9419) for out-of-hours or emergency treatment. Emergency treatment is also available from:

a. Canberra Hospital tel: (02) 6244 2222
b. Calvary Hospital tel: (02) 6201 6111
c. Private medical practitioners (only in cases of extreme emergency).

Conclusion

The CO and staff of ADFPC-C welcome newly-posted members to the Nation's Capital. We will endeavour to deliver a professional and efficient service in meeting your administrative needs during your tour in Canberra. We welcome any constructive Feedback on how we might improve our level of service to you.