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1. |
Advice for administrators on
ADF conditions of service is available from the Personnel Policy and
Employment Conditions Branch, People Strategies and Policy Group. Advice is available by emailing pacman@defence.gov.au. |
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2. |
Issues about administration or the effect of particular provisions should continue to be referred through administrative channels. |
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3. |
Individual members should seek advice from their local administrative unit. Examples: Customer Service Centre (previously known as shopfront),
Military Pay Administration Centre (MPAC), orderly room, ship's office, |
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1. |
There are three policy Directorates which are responsible for developing policies relating to ADF pay and conditions. |
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2. |
Administrators and individual members should not contact the two policy Directorates below. If a more difficult case requires policy clarification, the relevant casework management area will liaise with these Directorates. This table shows the casework management areas. |
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For ADF conditions of service casework on... |
the casework management area is... |
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service within Australia |
the Personnel Policy and Employment Conditions Branch. Email: pacman@defence.gov.au |
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service overseas |
the Overseas Administration Team - Melbourne. See: Clause 12.2.2 for contact information. |
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3. |
The Directorate of Military
Salaries and Allowances – Policy deals with these issues. |
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a. |
ADF workplace relations
policy. |
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b. |
Developing cases on ADF
remuneration and presenting them to the DFRT. |
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c. |
ADF salary policy. |
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d. |
ADF salary-related allowances
policy. |
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4. |
The Directorate of
Service Conditions and Housing
Policy deals with these issues. |
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a. |
Travel. |
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b. |
Relocation – financial
entitlements. Examples: Pet relocation costs, disturbance allowance. |
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c. |
Education assistance for members'
children. |
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d. |
Location allowances. |
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e. |
Leave. |
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f. |
Service overseas and on
deployments. |
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g. |
Clothing. |
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h. |
Housing assistance policy. |
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i. |
Policy on member
contributions for meals provided in living-in accommodation. |
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j. |
Removal policy and related
non-financial entitlements. |
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k. |
Initial home purchase
assistance scheme (HPAS). |
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l. |
Home purchase and sale
assistance (HPSEA). |
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1. |
The Directorate of Conditions Information and Policy Services is responsible for the provision of accurate and up-to-date information about pay and conditions. This is achieved through the ADF Pay and Conditions Manual (PACMAN) and the Member's Guide to ADF Pay and Conditions of Service. This information can be accessed electronically from these sources. |
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a. |
DEFWEB at http://www.defence.gov.au/dpe/pac/ |
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b. |
Internet at http://www.defence.gov.au/dpe/pac |
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2. |
For information about the PACMAN or Defence Determinations, email pacman@defence.gov.au. |
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1. |
Defence Business Services – Fyshwick (DBS-F) is responsible for providing the following travel and financial services on a national and regional basis. |
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a. |
International non-business travel and associated allowances for Defence personnel on a national basis. |
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b. |
Domestic non-business travel and associated allowances on a regional basis (ACT/SNSW only). |
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c. |
Passport and Visa processing. |
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d. |
Financial Services,
including accounts payable, receivable, debt recovery and purchase order processing
on a regional basis (ACT/SNSW only). |
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2. |
Contact information for Defence Business Services – Fyshwick is as follows. |
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Defence Travel Services Help Line (02) 6266 8111 and
follow the prompts to the relevant section (operational between the hours of
0830-1230 and 1330-1700 Monday to Friday). Defence Business Services – Fyshwick
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Financial Services Help Line (02) 6266 1444
(operational between the hours of 0830-1230 and 1330-1700 Monday to Friday). Defence Business Services – Fyshwick PO Box 7935 |
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Additional contacts |
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Manager Defence Business Services – Fyshwick |
(02) 6127 4237 |
F-TS-GF-51 |
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Senior Team Leader Defence Travel Services |
(02) 6127 4238 |
F-TS-GF-54 |
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Team Leader Financial Services |
(02) 6266 1470 |
TUG-1-067 |
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Supervisor Non-Business Travel |
(02) 6266 8111 |
F-TS-GF-27 |
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Supervisor Passport and Visas |
(02) 6266 8111 |
F-TS-GF-42 |
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3. |
For domestic duty travel for Defence personnel in other regions, see the contact listings in the Defence Support Group Defweb site ('CSIG Online'). See: Defence travel management (Go to 'Contacts' on the left hand side of the screen.) |
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1. |
The Defence Pay Accounting Centre (DEFPAC) manages the ADF pay service and monitors the performance of the pay systems. It also manages the pay accounts of ADF members and helps administrators with pay matters. |
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2. |
DEFPAC does not generally handle enquiries for individual members about their own pay. These questions should be referred to local administrators. |
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3. |
DEFPAC is part of the
Corporate Services and Infrastructure Group (CSIG), National DEFPAC is part
of the Defence Support Group (DSG), National Operations Division. Contact
details are on the DSG Defweb site. |
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1. |
The Defence Tax Management Office (DTMO) manages taxation compliance and advice in Defence. |
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2. |
See PACMATE clause 3.7 for further information about the DTMO, and how to contact it. |
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Customer Service Centres,
previously known as shopfronts, are physical places on a base or establishment
that offer access to and information about a range of Defence products and
services. This includes information and services about pay and conditions of
service. |
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1. |
The Defence Housing Australia undertakes housing and relocations services to meet the needs of Australian Defence Force members, their families and associated personnel. Specifically, Defence Housing Australia provides the following services. |
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a. |
Housing solutions, including sourcing and arranging subsidised housing (that is, service residences, rent allowance and living-in accommodation), and administering house-hunting trips. |
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b. |
Property management services, including tenancy management, maintenance services, Halcyon clean and leasing administration. |
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2. |
Contact information for
Defence Housing Australia is as follows. Website: http://www.dha.gov.au email: info@dha.gov.au |
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Contact numbers: |
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a. |
National customer service line |
1800 249 711 |
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b. |
Maintenance line |
1300 366 615 |
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Emergency contact numbers: |
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a. |
Emergency relocations hotline |
1800 626 698 |
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b. |
Emergency maintenance hotline |
1300 366 615 |
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1. |
Toll Transitions provides a
total relocation service to meet the needs of Australian Defence Force
members, their families and associated personnel. Specifically, Toll
Transitions provides the following services. |
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a. |
Relocation services, including processing and authorising removal entitlements and allowances, booking travel for postings, arranging temporary accommodation, coordinating the uplift and delivery of a member's removal, and notifying Defence Housing Australia of the relocation so they can assist with the member's housing solution. |
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b. |
Removal services for
Defence Personnel primarily through the engagement of Panels (that is
Domestic Removal and Storage Services, Vehicle Removal Services, Bulk Removal
Services, Overseas Removal Services and establishment and management of a
Panel of Providers). |
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2. |
Contact information for
Toll Transitions is as follows. |
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Contact numbers: |
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a. |
National customer service centre |
1800 819 167 |
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b. |
Emergency contact number |
1800 819 167 |