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S7C1 - AEROSPACE COMPETENCY STANDARDS AND ASSESSMENT PROCEDURES

Table of Contents

INTRODUCTION

MANUFACTURING SKILLS AUSTRALIA

COMPETENCY BASED TRAINING AND ASSESSMENT

Core Competencies

Technical Competencies

Competency Assessment

APPOINTMENT OF SERVICE ADMINISTRATORS

APPLICATION FOR REGISTRATION AS A REGISTERED WORKPLACE ASSESSOR

RWPA Registration Procedure

Authorisation of an RWPA

COMPETENCY STANDARDS AND ASSESSMENT RESPONSIBILITIES

Senior Maintenance Manager

Unit Training Co-ordinator

Section Head

Registered Workplace Assessor

Coach

Tradesperson

RECORDING ON-THE JOB EXPERIENCE

Team Based On-the Job Experience

Verification of Entries

Falsification of Entries

Cancellation of Award or Statement of Attainment

LOG OF INDUSTRIAL EXPERIENCE AND ACHIEVEMENT COMPLETION

APPEALS PROCESS

Appeals Mechanism

INTRODUCTION

1. Assessment of competency within the ADF requires trained assessors to perform workplace assessments for aviation tradespersons. To ensure aviation assessments are conducted in accordance with the Aeroskills Training Package requirements, all assessors are to be registered with the Registered Training Organisation (RTO).

2. Following registration, Registered Workplace Assessors (RWPA) will be able to perform competency assessments of technical tradespersons against the endorsed Aeroskills Training Package competency standards.

3. The assessment process validates the tradesperson’s ability to perform the required task. The RWPA may employ a variety of assessment methods including a portfolio assessment of work history, verbal or written assessment, or a physical demonstration of competency. The RWPA is to determine the most appropriate method of assessment to achieve the Unit of Competency (UoC).

4. This chapter prescribes the procedures to be followed by AMOs when conducting competency-based trade assessments on ADF aviation tradespersons.

MANUFACTURING SKILLS AUSTRALIA

5. Manufacturing Skills Australia (MSA) is the Skills Services Organisation supporting the Aerospace Industry Reference Committee (IRC). Recognised by the Australian Government and the Aerospace Industry, the IRC ensures training packages meet enterprise skill requirements. MSA consults a range of advisory groups who provide information on industry workforce development and skills requirements. MSA is responsible for supporting development of the Aeroskills Training Package which contains the competency standards for the aerospace industry.

COMPETENCY BASED TRAINING AND ASSESSMENT

6. UoCs document the minimum knowledge and skills criteria that enable an individual to perform a particular function or work role. RWPAs are required to use the criteria to ensure consistent application of these knowledge and skills to the standard of performance required in the workplace.

Core Competencies

7. The core UoC represent the obligatory foundation competencies that apply to all Aeroskills qualifications and relate to workers directly involved in aircraft or aeronautical product maintenance. They cover job enabling and job readiness skills and support the achievement of the technical competencies applicable to each aviation trade stream. Aviation tradespersons are assessed against the core units of competency during their Initial Employment Training (IET).

Technical Competencies

8. The technical UoC are divided into the applicable aviation trade streams. These UoC describe skill requirements for remove/install or inspect/test/troubleshoot tasks. During IET Aviation technical trainees receive the underpinning knowledge and skills required by the technical UoC, however they are not assessed for competence against these units. On completion of IET these tradespersons must undertake On-the-Job Experience (OJE) leading toward competency assessment. OJE is undertaken with oversight provided by a Coach as the tradesperson is not task authorised to certify the maintenance tasks covered by the UoC.

Competency Assessment

9. Assessment is the purposeful process of collecting evidence and making judgements on the nature and extent of progress towards satisfying the performance criteria set out in a competency unit.

10. Competency assessment utilises the record of a tradesperson's OJE as evidence to assist in the determination of UoC completion. Tradespersons must demonstrate, via their OJE record that they have been performing the skills associated with the unit of competency under routine levels of involvement from their Coach prior to formal assessment action.

11. Competency assessment for ADF Aviation Trades provides a mechanism by which technical tradespersons can access National qualifications at Australian Qualifications Framework (AQF) Certificate III Level 3 through to Graduate Certificate/Graduate Diploma Level 8.

12. Assessment for ADF Aviation Trades must be performed by a RWPA using the endorsed assessment framework contained in the Aeroskills Training package. This framework provides guidelines for assessment that ensure:

  1. The tradesperson can demonstrate, via their work history, they have performed a representative range of tasks associated with the applicable UoC.
  2. The minimum number of tasks are performed to successfully achieve a UoC, as listed in the training package.
  3. The tradesperson can demonstrate compliance with the minimum standard defined by the performance criteria for the UoC being assessed.

    NOTE

    If the RWPA judges that there is insufficient evidence of competence, the RWPA may request further evidence, through practical demonstration and/or questioning related to the required underpinning knowledge and skills

APPOINMENT OF SERVICE ADMINISTRATORS

13. Each Service will appoint a competency assessment Service Administrator who will act as the primary point of contact for all issues relating to aviation trade competency assessments.

14. The competency assessment Service Administrator is responsible for:

  1. Providing advice and assistance to Unit Training Coordinators (UTCs) on the operation of the competency assessment system at AMO level.
  2. Monitoring of tradesperson competency achievements to ensure the effective operation of the competency assessment system within their respective Service.
  3. Ensuring all RWPA prerequisites are met prior to registration with the RTO.
  4. Recording and maintaining a current register of all RWPAs within their respective Service.
  5. Reviewing the status of all RWPA status annually.
  6. Forwarding a notification to RWPAs when their renewal is due.

APPLICATION FOR REGISTRATION AS A REGISTERED WORKPLACE ASSESSOR

15. AMOs must ensure that personnel nominated to become RWPAs possess the experience and maturity to perform competency assessments. RWPAs should be or have been a Trade Supervisor and must have completed an RTO approved Workplace Assessor course prior to application for registration.

RWPA Registration Procedure

16. Following successful completion of an approved Workplace Assessor course the member is to request registration through their Chain of Command or UTC. The Service Administrator will ensure the Workplace Assessor competencies have been achieved and request registration with the RTO. Registration expires annually and the member is required to maintain currency as directed by the RTO. Additional Service specific guidance is contained in the respective Service chapter.

Authorisation of a RWPA

17. Following registration, the SMM or delegate must authorise the RWPA to conduct technical competency assessments within the AMO and/or training facility.

18. RWPAs are eligible to independently assess only those UoC which are within their authorised RWPA scope. The RWPA scope is defined as the UoCs which:

  1. the RWPA holds, or
  2. the RWPA is considered a Subject Matter Expert (SME). An SME should be or has been a Trade Supervisor and must have completed the applicable trade for which a UoC is being assessed.

19. A RWPA may assess UoC outside of their RWPA scope provided they confirm UoC completion through the use of a SME from the relevant trade and the SME details are recorded on the assessment report.

.

NOTE

Navy only. RWPAs conducting assessment outside of trade must hold the minimum rank of Petty Officer (PO).

COMPETENCY STANDARDS AND ASSESSMENT RESPONSIBILITIES

Senior Maintenance Manager

20. The SMM or Delegates responsibilities include:

  1. Ensuring the duties of all personnel with responsibilities for Aviation Trades Competency Assessment System are contained in local instructions.
  2. Authorising RWPAs to perform workplace assessments.
  3. Ensuring personnel authorised as RWPAs maintain their registration with the RTO annually.
  4. Providing sufficient registered, competent and authorised personnel to carry out workplace assessments at the AMO.
  5. Ensuring auditable Aviation Trades Competency Assessment System processes are maintained.

Unit Training Co-ordinator

21. The Unit Training Co-ordinator (UTC) acts as the initial point of contact for all aviation competency assessment aspects within the AMO. The UTC should preferably be a senior tradesperson from the aviation trades, preferably of SGT (E) rank or above.

22. The UTC is responsible for:

  1. Providing advice to AMO management, RWPAs and tradespersons on aspects of aviation trade competency assessment.
  2. Acting as the liaison between AMO personnel and the Service Administrator.
  3. Acting as the initial arbitrator in the assessment appeals process.
  4. Maintaining a file or other record keeping system for each tradesperson which contains all of the tradesperson’s completed assessment forms and other documents applicable to the assessment of aviation competencies, eg appeals documents.

Section Head

23. Personnel in Section Head (E) positions within an AMO are responsible for managing competency progression for the tradespersons under their control. The Section Head (E) is responsible for:

  1. Ensuring that all AMO tradespersons are employed in areas to provide maximum coverage of required competencies.
  2. Identifying maintenance tasks on which multiple tradespersons can be employed and claim experience against the skill associated with the competency.
  3. Appointing suitably qualified personnel to conduct competency assessments.
  4. Ensuring competency assessments are conducted on tradespersons as they progress through their Log of Industrial Experience and Achievement (Journal).

Registered Workplace Assessor

24. The role of the RWPA is crucial to the performance of ADF aviation competency assessment. The integrity of the system relies upon the RWPA performing valid, reliable and credible assessments.

25. The RWPA performing an assessment is responsible for:

  1. Performing the assessment in accordance with the Aeroskills Training package and Australian Qualification Framework (AQF) standards.
  2. Completing the UoC assessment paperwork contained in the Journal.
  3. Recording successful assessments in the applicants Journal.
  4. Ensuring that a completed copy of the assessment report is provided to the applicant and forwarded to the UTC.
  5. Ensuring the applicant is aware of the appeals process for disputed assessments.

Coach

26. A Coach provides oversight to a tradesperson(s) undertaking OJE for the purposes of gathering work history in preparation for an aviation trade competency assessment. A Coach must be a task authorised tradesperson for the specific maintenance activities for which they provide coaching.

27. The Coach responsibilities to the tradesperson undertaking OJE include:

  1. Informing the tradesperson of the task requirements.
  2. Demonstrating the use of tools and assisting in interpretation of maintenance manuals and procedures during the task.
  3. Providing technical guidance applicable to the maintenance task that does not supersede the guidance, counsel, direction or control provided by the Trade Supervisor.
  4. Correcting, where applicable, deficiencies in the tradesperson’s actions on the maintenance task.
  5. Ensuring the tradespersons Journal entries are completed.
  6. Ensuring the tradespersons details are recorded in accordance with Section 4 Chapter 2—Recording and Certification of Aircraft and Aeronautical Product Maintenance.

28. Level of Involvement. Within aviation competency assessment the level of involvement that the Coach has in the performance of a task may be described in terms of ‘Direct’ or ‘Routine’. A Coach provides oversight and direction to the tradesperson being coached, which is a different function to the supervision that is provided by a Trade Supervisor during the conduct of a maintenance task. The levels of involvement are described as follows:

  1. Direct. The task was performed with significant Coach input, either demonstration or direction. The Coach was required to provide constant guidance to the tradesperson in the performance of the task and assisted the tradesperson with selection and control of tools and completion of paperwork, etc. This level of involvement from the Coach would be expected for a tradesperson with virtually no experience in the task.
  2. Routine. The task was performed with the tradesperson working independently without demonstration or constant direction required from the Coach. Additionally, all associated sub-tasks (paperwork, tool control, etc) were completed by the tradesperson. With this level of involvement, the Coach still provides constant oversight of the tradesperson in accordance with technical requirements during the performance of the task.

29. There is no requirement to have a specific number of tasks performed and recorded as ‘direct’ level of involvement prior to tasks being performed and recorded as ‘routine’ level of involvement.

Tradesperson

30. The tradesperson is responsible for ensuring that their Journal is kept up-to-date and all work history is appropriately recorded and signed off by the applicable Coach.

NOTE

A Coach is not expected to remember the details of every task they have overseen, consequently, Journal entries must be signed off as soon as possible (preferably daily), but no later than one week after the task has been completed. The RWPA is not to consider unsigned entries when conducting competency assessments.

RECORDING ON-THE JOB EXPERIENCE

31. The tradespersons OJE must be recorded to facilitate the competency assessment process. Recording of work history is to be completed using the work history sheets provided in the Journal.

Team Based On-the Job Experience

32. Where the nature of a maintenance task is such that more than one tradesperson can be involved in the task and each tradesperson can still clearly demonstrate their performance of the necessary skills then multiple tradespersons may claim OJE against the task. Under these circumstances each tradesperson must record their OJE within their own Journal. There are no limitations for team based OJE except that each tradesperson must be able to clearly demonstrate their performance of the necessary skills.

Verification of Entries

33. Where a UTC or RWPA believes that a work experience or assessment entry is not valid, the UTC or RWPA must investigate the authenticity of the entry. Where an invalid entry is due to a genuine mistake the UTC or RWPA must ensure that the entry is corrected. If there is evidence that an entry has been deliberately falsified, the UTC or RWPA must advise the unit Commanding Officer, who must determine whether there has been a falsification of records constituting a ‘Notifiable Incident’. Where a ‘Notifiable Incident’ is deemed to have occurred then the Commanding Officer, who must take action in accordance with the provisions of DI(G) ADMIN 45–2-The Reporting and Management of Notifiable Incidents. Subsequent action must be based on the findings of the investigation.

Falsification of Entries

34. Where an investigation determines that an assessment entry has been falsified, that entry must be annotated ‘Cancelled’ in the relevant Journal together with the date of the cancellation and the signature of the UTC. The UTC is then to ensure the cancellation or deletion of any associated PMKeys proficiency reporting.

Cancellation of Award or Statement of Attainment

35. If the falsified entry has comprised part of the requirements for the issue of an award or statement of attainment (SOA), the Commanding Officer is to direct the tradesperson to return the award or SOA. The Commanding Officer must also ensure that the awarding authority is advised of the invalidity of the Journal entry and the need to cancel the award or SOA.

36. Army. For awards/SOA issued by Army, notification must be provided to HQ AAvnTC, SO2 TT, for on forwarding to HQ FORCOMD Accreditation Cell.

37. Air Force. For awards/SOA issued by Air Force, notification must be provided to HQAC-A7 Accreditation Cell who must ensure that the cancellation is recorded in the award database and that the entry is annotated ‘falsified record’.

38. Navy. For awards issued by Navy/SOA, notification must be provided to Training Authority-Aviation Competency Management Cell.

LOG OF INDUSTRIAL EXPERIENCE AND ACHIEVEMENT COMPLETION

39. On completion of the Journal the UTC must perform an internal check to ensure that all Journal requirements have been completed and all UoC have been successfully achieved. On successful audit of the Journal, the UTC must notify the contact Officer for the responsible RTO. Contact Officers for each Service are detailed in the respective Service chapters.

40. Details must be forwarded to the RTO contact officer showing:

  1. rank, full name, and employee ID
  2. evidence of competencies completed, including RWPA details and date of assessment
  3. the qualification for which the tradesperson is eligible.

APPEALS PROCESS

41. The Aeroskills Training Package requires that an appeals process be incorporated into all aviation trade competency assessment systems. The purpose of the appeals process is to provide:

  1. the tradesperson with a mechanism to dispute an assessment outcome they believe to be unwarranted
  2. assurance to management and personnel of the integrity and objectivity of the assessment system.

Appeals Mechanism

42. Either the tradesperson or the AMO management may initiate appeals when they believe that an incorrect assessment of ‘Not Yet Competent’ or ‘Competent’ has been made. When there is a disagreement with either the process or result of an assessment the following actions must be taken:

  1. The RWPA must attempt to resolve the dispute with the tradesperson or manager to the satisfaction of all parties. When the RWPA cannot resolve the dispute the tradesperson/manager must be informed of the formal appeal process. Where a tradesperson is in dispute with an RWPA, the tradesperson must be given the option of re-assessment with a different RWPA.
  2. When a dispute is still unresolved it must be referred to the UTC for review and further action. The UTC must attempt to resolve the dispute through discussion with all parties and the gathering of evidence from available sources. If the dispute cannot be resolved at unit level by the UTC, then all applicable information must be forwarded to the Service Administrator for resolution.
  3. The Service Administrator must review all documentation and, where appropriate, contact the disputing parties to resolve the dispute within their Service.

43. Where an appeal is upheld following a complete assessment review, the authority responsible for making the decision must sign the applicable competency unit, certifying completion. Where an appeal is upheld on grounds other than a complete assessment review, the authority must direct a second assessment to be carried out using an alternative RWPA. Additionally, the original RWPA must be fully briefed on the reasons for the appeal being upheld. When an RWPA appeals further and consequently refuses to accept the Service Administrators ruling, review action must be initiated to determine the RWPAs eligibility to perform RWPA duties.

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