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Program 1.8 - Chief Information Officer

The Chief Information Officer Group aims to provide Defence with dependable, secure and integrated information and communications technology (ICT) capabilities to support efficient and effective Defence operations, and the conduct of Defence business.

The group provides strategic communications to all theatres of operation in Australia and overseas to the levels agreed with the Services and during planning with Joint Operations Command. Defence continues to take active steps to defend its networks and to improve its capabilities. Defence maintains a disaster recovery plan and capability for its operations and periodically tests and exercises the plan's critical components.

The consolidation of ICT into a shared services model proceeded during the year with the transition of Defence's Fleet Information Systems Support Organisation and Logistics Information Systems functions to the responsibility of the Chief Information Officer. The consolidation of these functions is making possible a more unified approach for the delivery of ICT projects, services and support in Defence. An improved focus on service delivery is being achieved through an organisational restructure that aligns ICT service delivery capabilities to their correct Service owners.

A contract on terrestrial communications was signed with Telstra on 18 April 2013. The $1.1b six-and-a-half year contract will transform Defence's communications technology to deliver greater business efficiencies and lower costs while supporting Defence's warfighting and business functions.

A review of Defence ICT security was completed and a plan to improve security was agreed and implemented.

The Applications Managed Services Partner Arrangement is a Defence initiative to develop deeper links with industry by mandating a collaborative approach to application service provision through pre-qualified preferred industry partners and their subcontractors. The arrangement was used effectively for the sustainment of key enterprise applications in the human resource and finance domains. It was used to deliver project surge capacity in support of many ICT projects during the year. The arrangement has lifted applications development significantly and is delivering capability faster to Defence.

Table 3.24 - Program 1.8 deliverables

Table 3.24 - Program 1.8 deliverables
Deliverable Status
Provide ICT support to military operations
Maintain support to ADF operations through the provision of agreed ICT support, the delivery of network defensive operations, and the maintenance of a disaster recovery capability Met
Enable the Raise-Train-Sustain, administration and business operations of Defence
Plan and implement the next phase of ICT shared services Substantially met
Deliver ICT services in accordance with the Defence ICT Services Delivery Charter and maintain the integrity and security of the Defence information environment Partially met
Lead and deliver ICT across Defence
Mature the Applications Managed Services Partner Arrangement for applications development Met
Deliver the ICT elements of endorsed projects in the Integrated Plan of Work and the Defence Capability Plan Substantially met
Lead and deliver the ICT components of reform
Support reforms to Defence's enterprise and business systems Substantially met
Embed improved project approval processes (Faster Time to Market) through the implementation of the whole-of-government costing methodology Substantially met
Lead and optimise Defence's ICT investment met
Rebalance spending between investment and sustainment through the standardisation and consolidation of Defence ICT; and the sustainment of existing ICT capabilities in a fit-for-purpose state Substantially met
Fulfil group governance requirements
Strengthen ICT capability Met

Table 3.25 - Program 1.8 key performance indicators

Table 3.25 - Program 1.8 key performance indicators
Key performance indicator Status
ICT capabilities are developed and sustained in accordance with agreed stakeholder priorities. Partially met
Strategic investment in consolidated networks, infrastructure, service orientated architecture, applications and information management enables transition to a Single Information Environment. Substantially met
ICT security is maintained to an appropriate level. Partially met
ICT shared services reforms are effective in reducing costs and increasing productivity across Defence. Substantially met
ICT services and service support are delivered in accordance with the Defence ICT Services Delivery Charter and the Defence ICT Services Catalogue. Partially met

Table W3.23: Program 1.8 key performance indicators

Table W3.23: Program 1.8 key performance indicators
Key performance indicator Status Comment
ICT capabilities are developed and sustained in accordance with agreed stakeholder priorities. Partially met The Chief Information Officer Group regularly communicated with key stakeholders to ensure appropriate prioritisation of ICT requirements. Prioritisation of both projects and sustainment during 2012-13 resulted in some changes.
Strategic investment in consolidated networks, infrastructure, service orientated architecture, applications and information management enables transition to a Single Information Environment. Substantially met Key projects for the realisation of the Single Information Environment progressed according to plan over the reporting period including Terrestrial Communications (Network), Data Centre Migration (Infrastructure), Next Generation Desktop (Infrastructure) and the movement of Defence's intranet to a standardised tool. This key performance indicator will take a number of years to realise.
ICT security is maintained to an appropriate level. Partially met A review of Defence ICT security was completed in 2012-13. A number of recommendations were identified and implementation is proceeding.
ICT shared services reforms are effective in reducing costs and increasing productivity across Defence. Substantially met ICT shared services continue to be implemented within the agreed scope. Further implementation work is being undertaken to fully realise the benefits.
ICT services and service support are delivered in accordance with the Defence ICT Services Delivery Charter and the Defence ICT Services Catalogue. Partially met ICT support services remained under pressure in 2012-13. Some changes were made to service levels but overall they were achieved. All services remain subject to ongoing review and refinement.

Chief Information Officer Group achievements over 2012-13 include:

  • The Next Generation Desktop Project received final government approval in October 2012. The project will see the largest upgrade to Defence restricted and secret network desktops and software environments in a decade.
  • The Data Centre Migration Project successfully relocated Defence's Primary Data Centre from Canberra to a purpose-built facility in Sydney in March 2013. The project delivered increased flexibility, scalability and resilience for Defence's corporate systems.
  • Tender evaluations commenced for the Centralised Processing Project. The project will deliver software application hosting and data storage services for information systems in the unclassified, restricted and secret information security domains.
  • The Defence Personnel System Modernisation Project achieved final government approval in June 2013. The project will bring together all activities required to stabilise current Defence human resources management and payroll systems and drive deep human resources reform within the department.
  • A timetable and milestones for the consolidation of ICT shared services within Defence has been established and agreed. The consolidation has commenced with the successful transition of Defence's Fleet Information Systems Support Organisation and Logistics Information Systems functions to the responsibility of the Chief Information Officer.
  • Defence achieved Public Key Infrastructure cross-certification with the US Non-classified Internet Protocol Router Network in May 2013. This is a great step towards increasing our interoperability with the United States.
  • The Defence Export Control System Replacement Project launched the new system on 29 April 2013. The new system improves capacity to manage the export of controlled goods, for example weapons and weapon parts. The system also enables Defence to meet legislative requirements such as those flowing from the recently passed Defence Trade Controls Act.